Printing Issues? Let’s Narrow it Down

It won’t print. We hear this at support and on the Community Forum but that statement does not tell you or anyone that is trying to help you what you need to know. So let’s take a look at some questions that might help narrow down your focus to what might be causing the no print.

  • Is there an error code or fault message? If so search on the code or message in the support pages for your machine.
  • Do the other functions work (copy, fax, scan) if your machine has those functions?
  • Can you print a configuration or settings report? You can find instructions for printing this internal report in the manual or support page for your machine.
  • Check all cable connections and make sure they are secure and tight.
  • If the printer is connected to the network, can you ping the printer? See the instructions for pinging the printer and how to interrupt the results on the support pages for your machine just search on “ping”.
  • Does it fail on more than one document and different programs? It could be the document or something with the program you are using if it is specific to one document or program.
  • Do you have the latest driver available for your machine? You can check this by navigating to the drivers and downloads page of the support site for your machine.
  • If you have not already tried PO/PO the machine. PO/PO is power off and power on. Now when you do this make sure that you leave the machine off for 60 seconds. Please also make sure that the machine is plugged into the wall outlet and not a extension cord. Powering off and on instructions can be found in the support pages for your machine. Some machines have two power buttons so please make sure you fully power off the machine.
  • If the problem has still not been solved then you should uninstall the driver completely and then reinstall the driver. Instructions on how to uninstall and reinstall the driver are available at the support pages for your machine.

These are the basics that we look at when we see the issue of will not print. If none of these help in your situation then it may be time to go to the Forum and ask for help or contact your local support centre. Be sure you provide as much information as possible on your set up, operating system, driver version, type of connection and what if anything has changed since the last time it printed properly.
I hope this list has given you an idea of what to look for and where to start when your printer does not print. Every situation is different so these are general things to look or try. For more specific information search the support page for your machine, contact your local support centre or post your situation on the Community Support Forum.

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116 Comments

  1. Aida Sorto September 24, 2014 - Reply

    Can’t close drower # 3. How can I do this?

    • Cheryl Otstott September 24, 2014 - Reply

      Hi Aida,
      Thank you for reading the At Your Service blog. You do not mention your machine type. What I would suggest is check for any paper stuck in the tray or behind the tray. Also consider reviewing the support page for the your machine. If this does not help please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  2. Mary September 29, 2014 - Reply

    Had to update driver for WorkCentre 7210, using the Sept 17th Driver update. I am on Mac OSX 10.7.5.

    Now I can not print through the IP (which I had been printing to for 2 years). I tried using the Generic PCL Postscript and both options mentioned above causes the printer to go on pause and error out.

    When I go to system log on my mac is says: PRINTER URI is incorrect or no longer exists.

    • Cheryl Otstott October 2, 2014 - Reply

      Hi Mary,
      Thanks for reading the At Your Service blog. Please make sure that you can still ping the printer from the MAC. If the ping is successful then consider searching on the support page for the WorkCentre or contacting your local support centre.
      Thanks,
      CHerylO-Xerox

  3. carole September 30, 2014 - Reply

    I have a Phaser 6010. Last week it was in the middle of a print job and suddenly pulled in several sheets of paper at once. Needless to say it jammed. I cleared all of the paper out, but the printer won’t print. It just keeps saying it has a paper jam.

    • Cheryl Otstott October 2, 2014 - Reply

      Hi Carole,
      Thanks for reading the At Your Service blog. Please try turning off the machine and and disconnecting the network cable, then turn the machine back on without the cable connected and see if there is an error. Search for any error or fault code on the support page for your machine to see if there are other answers. If this does not help please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  4. Sala A.Alhamad March 25, 2016 - Reply

    I have a Xerox WorkCentre 6605DN that won’t print on one side. it keeps printing on both sides although i am changing the file print settings to print on one side only

    • Cheryl Otstott April 1, 2016 - Reply

      Hi Sala,
      Thanks for reading the At Your Service blog. Please make sure that the settings are set properly by checking the following
      Print a One-Sided Job

      Select [Print] from the File menu of the open application.
      If necessary, select the required printer from the printer list.
      Click on the [Properties] button. The print driver Properties window will be displayed.
      If necessary, click on the [Printing Options] tab.
      Select either [1-Sided Print] from the 2-Sided Printing drop down menu.
      Click [OK] twice to print the job.
      If this does not help please consider contacting the local support centre.

  5. Holly DeVries June 21, 2016 - Reply

    I have a Workcentre 3215 that says replace toner. I have replaced it several times and it still won’t print. I cannot find any help on any website that I haven’t tried. HELP!!!

    • Cheryl Otstott June 27, 2016 - Reply

      Hi Holly,
      Thank you for reading the At Your Service blog. Please try removing the toner and then turn off the machine. Wait for 60 seconds and then turn the machine back on with the toner still removed. Once the machine has started and shown the message that the toner is missing, reinstall the toner. If the message still does not clear turn it off and back on again. If this does not clear the message please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  6. Emily July 6, 2016 - Reply

    Hi,

    My office has a Xerox 7970 printer/scanner. I do a lot of scanning and sometimes the machine jams. Sometimes it’s staples that I’ve missed, or folded pages, or sometimes it doesn’t seem to be anything, just random. Anyways, every time there is an error and I have to restart the job the machine prints a page that confirms the scan didn’t work. However, as I cancelled the scan job I already know and this page is useless. In order to reduce waste is there a way to turn off this function? I really hate wasting more paper as we already go through so much.

    Thanks!

    Emily

  7. Hailey Lawson July 19, 2016 - Reply

    We have the DocuColor C60 .157 at our store and it has been printing a circular ring around photos that dont have a white background. The ring is not on the original digital file I am printing from. Could it be the print head?

    • Cheryl Otstott July 26, 2016 - Reply

      Hi Halley,
      Thank you for your question. I would suggest making sure you are using paper within the specifications for the machine and that you have the paper type configured correctly. If the paper is not the cause then try a different fuser unit. If the issue continues please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  8. Yogesh Gobind September 9, 2016 - Reply

    Hi, We have a WorkCentre 5855, that doesn’t print at all, from USB, via Network or USB Cable. it doesn’t even print the config page. All other functions (Copy and Scan) work perfectly.
    I can ping the machine and even login to the WUI.

    • Cheryl Otstott September 14, 2016 - Reply

      Hi Yogesh,
      Thank you for reading the At Your Service blog. If it will not print a configuration page and you have powered off waited a full minute and then powered on and it still does not print anything then you would need to have a technician take a look at the machine. Please call support to request service.
      Thanks,
      CherylO-Xerox

  9. Ryan Hart September 14, 2016 - Reply

    I have a wide format 6605. The paper seems to get hung up while feeding out of the paper drawer, causing the machine to cut off the top of the image being printed at an angle. what could be causing this to happen?

  10. Amy October 6, 2016 - Reply

    Hello,

    We have a CS60/70 . One of the employees are trying to duplex and staple (and were able to before) their word doc when printing – and even though we are selecting these options – it will come out of the printer neither stapled, nor duplexed. I have reinstalled her driver and printer twice. The other applications, pdf’s etc, are not printing with the staple/duplex either. I can reprint the documents from the command work station with these properties selected and they come out fine, but from her mac it is not accepting these commands.

    Thank you
    Amy

    • Cheryl Otstott October 11, 2016 - Reply

      Hi Amy,
      Thank you for reading the At Your Service blog. Please make sure that the settings in the document in Microsoft Word are set for the output you want and that the choices match those in the driver. Also make sure that the document orientation (portrait/landscape) is correct as well. If this does not help please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  11. jim October 11, 2016 - Reply

    my xerox 6505 does not want to copy. When I press copy , it makes the scanning noise and then says “Last sheet not copied” there is no error message.

  12. Karl rosen October 12, 2016 - Reply

    I have a xerox workcenter 5955. Every time I send a document to print it prints off an additional page stating my user name and the time I printed it. The top of the page says raw tcp. How do I stop this waste?

    • Cheryl Otstott October 24, 2016 - Reply

      Hi Karl,
      Thank you for reading the At Your Service blog. Please consider changing your protocol to LPR to see if that will clear up the issue you are seeing. If it does not fix the problem consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  13. Matthew Chacon November 23, 2016 - Reply

    We have a Xerox workcentre 3655 that suddenly stopped printing. I went through the questions on your ‘narrow it down’, but didn’t find any answers.

    There is no error code, but the job passes through the queue just fine.
    I can copy pages, but cannot print configuration pages.
    I am able to ping the printer and can verify it is not a network connectivity issue.
    Updated drivers, reseated all cables as well as the fuser.

    Still won’t print, any advice?

    Thank you,
    Matthew Chacon

    • Cheryl Otstott November 30, 2016 - Reply

      Hi Matthew,
      Thank you for reading the At Your Service blog. I am going to assume you have powered off and powered back on the machine. If it is still not printing please consider doing a software reset:
      1.Login to the printer as the System Administrator.
      2.Press the Machine Status button on the Control Panel.
      3.Select the Tools tab on the Touch Screen.
      4.Select Troubleshooting.
      5.Select Resets.
      6.Select Software Reset.
      7.Select All Software.
      8.Select Reset.
      If this does not help please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  14. Usha Mantha January 24, 2017 - Reply

    Hello, I have Xerox phaser 6010 printer. every time I give print, paper is getting crushed, sometimes its getting both crushed and jammed. I removed the jammed paper by releasing levers behind and tried to re-print but either i get a crushed print or a paper jam. Please help. Also now paper is deeply jammed, I can see the piece of paper but couldnt pull it from neither rear nor from front

    • Cheryl Otstott January 25, 2017 - Reply

      Hi Usha,
      Thank you for reading the At Your Service blog. Please make sure that the paper you are using paper that is within the specifications for the machine. Make sure you are loading the paper correctly and that the paper guides are touching the paper. If the paper is jammed and you are not able to remove it, service would need to take a look at the machine. Please consider contacting your local support centre for additional assistance.
      Thanks,
      CherylO-Xerox

  15. susie February 12, 2017 - Reply

    Hi
    I’m trying to print a whole lot of envelopes I created the mail merge and save d it on a usb which I then inserted into the printer and tried printing. I set the setting to bypass tray envelope and paper size it only feeds 2 envelopes at the time and then when I feed in the next envelopes it prints the same two again…
    any advice would be greatly appreciated!!

    Thanks

    • Cheryl Otstott February 20, 2017 - Reply

      Hi Susie,
      Thank you for reading the At Your Service blog. You do not mention which machine you are using so it is difficult to answer your question. It sounds like it may be something with your mail merge program. The envelopes and feeding and printing. I would suggest you ask this question on the Xerox Customer Forum or contact your local support centre.
      Thanks,
      CherylO-Xerox

  16. Deidra Bostick February 22, 2017 - Reply

    There is a Xerox WorkCenter 7535 in my office and I am unable to print in a landscape view. The image will be in landscape, but half of the report will be cut off because of the oreintation of the paper is still in portrait. I have all of the correct settings on my computer, but is there somethinig I would need to change on the printer?

    • Cheryl Otstott February 24, 2017 - Reply

      Hi Deidra,
      Thank you for reading the blog. You need to check in the printer driver preferences or properties to make sure you have the orientation set as landscape in the driver. If it is on landscape in the driver then make sure your paper is loaded correctly and that the paper guides int he tray are right up against the paper. If the problem continues please consider contacting your local support centre or posting your question to the Xerox Community Support Forum

  17. Erica Bravo February 27, 2017 - Reply

    Our Phaser 6600 had a paper jam, I cleared it and now tray 1 will not fit back in to the printer. HELP!!!

    • Cheryl Otstott February 28, 2017 - Reply

      Hi Erica,
      Thank you for reading the At Your Service blog. Please take a look at the solutions for jams in tray 1 and make sure you have followed all the steps for removing and reinstalling the trays. If this does not help please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  18. Wayne Miles February 27, 2017 - Reply

    I have a workcentre6505 printer that is going me an issue. The problem is that whenever I print a document that is more that two pages long from any source. The printer will print two pages and then stop saying please add paper to tray one. The tray has paper in it. I have tried with as little as pieces of paper in to about forty pages. I have unplugged the all the cables from the printer and let it sit for 60 seconds. This did not fix the problem. I can print one page multiple times with no problem. This only occurs printing more that a two page document. Please advise.

    Thanks

    • Cheryl Otstott February 28, 2017 - Reply

      Hi Wayne,
      Thank you for reading the blog. Have you tried a different multi-page document? Make sure that all the pages in the document are formatted for the same size. If the problem continues please consider contacting your local support centre or posting your questions to the Xerox Community Support Forum.
      Thanks,
      CherylO-Xerox

  19. Steven Fisher February 28, 2017 - Reply

    All my printouts with my WorkCentre 3215 all of a sudden look horrible. Inconsistent across the page, lighter towards the bottom. That looks to me like there might be little toner left, but the toner gauge says 50% and the usage counter says 853 pages. This is the original toner that came with the printer.
    I’ve taken the cartridge out and shook it a little to distribute the toner thinking that might help, and it seems to work for a few pages. This printer doesn’t get used much. It’s exactly 1 year old and only 853 pages used.

    Since I’ve never replaced a toner cartridge before, I’m not certain if printouts look like this when the toner gets low, if the printer is malfunctioning, or the toner gauge is really a rough estimate that is not really reliable. No low toner warnings from the printer and it is set to give me low toner alerts.

    What do you think I should do next?

    • Cheryl Otstott February 28, 2017 - Reply

      Hi Steven,
      Thank you for reading the blog. Please take a look at the solutions for light prints and see if any of them will help with what you are seeing. If they do not help you would need to contact you local support centre for further assistance.
      Thanks,
      CherylO-Xerox

  20. Qwennata March 2, 2017 - Reply

    Our Workcentre 5330 is printing out several black pages in the middle of a document that is printing. The other pages print just fine but it prints maybe the 2 and 3rd or sometimes even further along in pages out completely black.

    • Cheryl Otstott March 14, 2017 - Reply

      Hi Qwennata,
      Thank you for reading the At Your Service blog. If you are getting a totally black page when printing turn off the machine and remove the network cable from the machine and then reattach it making sure it is secure at both ends. Power the machine back on and try again. If it continues please consider contacting you local support centre.
      Thanks,
      CherylO-Xerox

  21. STEPHAN March 7, 2017 - Reply

    Every now and again the colour bars on my printouts shift slightly. It can vary throughout a print run. The registration marks look ok but some of the text on these pages look slightly bolder. I’m printing pdfs out of Acrobat DC.

    • Cheryl Otstott March 15, 2017 - Reply

      Hi Stephan,
      Thank you for reading the At Your Service blog. You do not mention the model of the machine but in general try printing the document from Acrobat as an image and see if that clears up the issue. If not consider posting your question including model number of your machine on the Xerox Customer Support Forum or calling your local support centre.
      Thanks,
      CherylO-Xerox

  22. Carol Belisle March 8, 2017 - Reply

    I have a 3215 workstation which is a few months old. I am trying to print envelopes from tray 1 so I can do more than 1 at a time. I have changed the settings in my computer to reflect envelopes #10 from tray 1. However the printer indicates when I press print for my envelopes that tray one is empty. Please advise

    • Cheryl Otstott March 16, 2017 - Reply

      Hi Carol,
      Thank you for reading the blog. The WorkCentre 3215 paper specifications shows that the envelopes are only supported in the bypass / manual feed tray. Envelopes are not supported in tray 1. For additional information or further assistance please contact your local support centre.
      Thanks,
      CherylO-Xerox

  23. Missy March 16, 2017 - Reply

    I have a 5855 that is having some printing issues. Sometimes it will print the whole page like it’s supposed to, and sometimes, more often than not lately, it will miss part of what is on the page….like lines, or whatever. It will print the heading of something, then the middle will be left out, and then the bottom will be there. Is this something I can fix myself, or should I call for service? Thanks.

    • Cheryl Otstott March 24, 2017 - Reply

      Hi Missy,
      Thank you for reading the At Your Service blog. Please turn the machine off and disconnect the network cable. Remove any dust or debris from the network port and cable connector. Plug the network cable back in and make sure it is securely attached. Turn the machine back on and try again. If the problem continues please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  24. Kelly March 17, 2017 - Reply

    WorkCentre 3655 delays the last page in a copy job. Is there a setting that can be changed to complete the job in a more timely manner.

    • Cheryl Otstott March 23, 2017 - Reply

      Hi Kelly,
      Thank you for reading the blog. Please make sure that you have upgraded your firmware to the latest version available. If that does not help, please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  25. Brandy March 22, 2017 - Reply

    We have a WorkCentre 3615. We have only been getting around 300 copies out of a 6000 document toner. What could possibly be draining our toners this quickly?! We literally have to put a new toner in every day!

    • Cheryl Otstott March 24, 2017 - Reply

      Hi Brandy,
      Thank you for reading the blog. Have you tried the toner refresh instructions? Also the type of document you are printing can make a big difference in how fast the toner is used. For instance if you are printing a document that has graphics or pictures you will use the toner faster. The image estimates are based on a standard three paragraph letter on a letter size piece of paper. If the refresh does not help and you still feel you are getting less than you should please consider contacting your local support centre for additional assistance.
      Thanks,
      CherylO-Xerox

  26. Stuart March 22, 2017 - Reply

    I have a xerox workcentre 6015N. Using it wireless and it won’t print. It is on line but isn’t responding to connection attempts. It is connected through a Bell home hub 3000. It was working fine before upgrading the modem. Any suggestions?
    Thanks,
    Stuart

    • Cheryl Otstott March 27, 2017 - Reply

      Hi Stuart,
      Thank you for reading the At Your Service blog. If you changed routers then you would need to repeat the wireless setup on the printer because the SSID will have changed as well as the key. If repeating the steps and updating the information for the new router does not help then please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  27. Beth Buser March 31, 2017 - Reply

    Our facility has a XEROX 5945. The copies that are coming from the machine (both copies and print jobs from a PC) are coming out with lines. I’ve cleaned the glass, changed the toner, and replaced the transfer roller; however, the problem still persists.
    What else can I try?

    • Cheryl Otstott March 31, 2017 - Reply

      Hi Beth,
      Thank you for reading the blog. Please take a look at solutions for lines and streaks and see if any of these solutions will fix the problem you are seeing. If this does not help please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  28. Brett Morton April 10, 2017 - Reply

    Workcentre 7220, all fucntions work except standard printing. The machine says “Paper Problem”. All papaer matches the current settings. Copying works fine, scanning works fine, just trying to print leaves everything in the print queue. Any help would be appreciated.

    • Cheryl Otstott April 14, 2017 - Reply

      Hi Brett,
      Thank you for reading the At Your Service blog. Please take a look at all of the solutions for will not print and see if any of these will clear up the problem for you. If they do not please contact your local support centre for additional assistance.
      Thanks,
      CherylO-Xerox

  29. Hemant April 15, 2017 - Reply

    Our 3-week old Workcenter 3215 keeps dropping connectivity. It never prints from standby/sleep mode. It refuses to show up on the network. I have it connected to a Linksys Dual band router. I hear the NIC of the printer is known not to connect unless I turn off the 5GHz radio. I tried this, without benefit.

  30. Edward H Redmon April 16, 2017 - Reply

    WorkCentre 3215 “power saver” feature activates after only a few minutes after either power up or after printing. Then the printer sends the message “offline” to my computer and the print job ends up in que. In order to use the printer again, I must unplug the printer power cord, wait a few seconds, plug the cord back in, turn the printer on and then print before it goes into power saver mode again. Why does not the printer wake up when a print job is sent to it? How do I turn off the power savor feature and what are the consequences for doing so? I found in the manual how to turn this feature on but not how to turn it off. This is not only frustrating but also a counter productive waste of time. Thanks for any suggestions you might send my way.

    • Cheryl Otstott April 28, 2017 - Reply

      Hi Edward,
      Thank you for reading the At Your Service blog. Please take a look at the solution for changing the power save time so you have a longer time before the machine goes into the power save mode. You can not turn of the power save mode you can only extend the time before it enters the power save mode. Also make sure you have the latest firmware loaded for your machine. If this does not help please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  31. Yvonne April 27, 2017 - Reply

    I have a Xerox Phaser 3260. Just got it late last year. It starts printing poorly rather quick so I thought it was running out of toner and replaced the toner. As of yesterday, it started printing with a streak down one side and I checked and it says I have 40% toner left. So how do I check to see if I need to change the drum? Our network connectivity is pitiful so the printer is connected to the computer via USB cable. I’ve tried figuring this out with the easy printer manager but it doesn’t seem to tell me anything about the drum.

    • Cheryl Otstott April 28, 2017 - Reply

      Hi Yvonne,
      Thank you for reading the At Your Service blog. Please take a look at the solutions for lines. If these do not help pleased consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  32. Jeff May 5, 2017 - Reply

    My firm has a 5775 and whenever we try to print over 160 pages it stops printing. Any suggestions on this fix?

    • Cheryl Otstott May 19, 2017 - Reply

      Hi Jeff,
      Thank you for reading the At Your Service blog. You do not mention if there are any fault codes or messages when it stops printing if there are please search for those codes or messages on the support page for your machine. Also make sure that the printer has the proper clearance and is in a temperature and humidity controlled area that meets the operating specifications to rule out overheating. If the problem continues please contact your local support centre.
      Thanks,
      CherylO-Xerox

  33. Quwatha May 19, 2017 - Reply

    I have a Xerox Phaser 6010 printer. I can print #10 envelopes(4&1/8 x 9.5″) but I can’t print #6&3/4 (3^5/8 x 6.5″)
    I put the envelope in the envelope slot and push the tray back but I get the message that there is a paper jam. There is no paper jam.

    • Cheryl Otstott May 19, 2017 - Reply

      Hi Quwatha,
      Thank you for reading he At Your Service blog. Please take a look at the paper specifications for the machine. You may need to set up a custom size in the driver to print on the #6 envelopes. For additional assistance please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  34. Quwatha May 19, 2017 - Reply

    I have a Xerox Phaser 6010 printer. I can print #10 envelopes(4&1/8 x 9.5″) but I can’t print #6&3/4 (3^5/8 x 6.5″)
    I put the envelope in the envelope slot and push the tray back but I get the message that there is a paper jam. There is no paper jam.

    How can I print envelopes other than size 10?

    • Cheryl Otstott May 19, 2017 - Reply

      Hi Quwatha,
      Please see your original post for my response.
      Thanks,
      CherylO-Xerox

  35. ton van den Hoven May 24, 2017 - Reply

    Hi I have a 6605 and using mac os Sierra. Since this upgrade the bonjour service of the mac os cannot find the printer anymore. Any suggestions ?

    • Cheryl Otstott May 30, 2017 - Reply

      Hi ton van den Hoven,
      Thank you for reading the At Your Service blog. Please take a look a the solution for configuring AirPrint. If the information in this solution does not help please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  36. Andrew July 12, 2017 - Reply

    I Have Xerox 5225 Machine,
    When Change my Cartridge Roller printing is coming Dark Why

  37. Jeya August 13, 2017 - Reply

    I have Document centre C250

    Does not print portrait setting

    Comes out portrait on Horizontal setting cutting off lower image….

    • Cheryl Otstott August 25, 2017 - Reply

      Hi Jeya,
      Thank you for reading the At Your Service blog. Please make sure that you are loading the paper in the correct orientation for your print job. Make sure the paper guides are right up against the paper. If the problem continues consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  38. Brian August 15, 2017 - Reply

    My office Xerox Phaser 6600 is printing all documents in smaller font and centered on the page despite all settings being set to 8.5 x 11 on both the computers and the printer itself. It is also reading “Load Tray 1 148×210 Colored” on it’s screen even though it is fully stocked with paper. All computer setting and printer settings have been checked, printer has been turned on and off and all other printers work normally when data is received from the same computer, please help.

    Thanks.

  39. Airman Smith September 28, 2017 - Reply

    Xerox WorkCentre 7830 PCL6 wont print PDFs, but will print all other document types. I am receiving the message “Resources Required to Print. SNIT tracker –28SEP17.pdf”
    What are my options?

  40. Eduardo Gonzalez October 12, 2017 - Reply

    We have a Xerox® WorkCentre® 6605 at the office which works great, but we have a problem when somebody is printing a document and another person is making copies, what happens is that the printer prints out the document pages and the copies making a mess between the two, even though the document was already being printed. For example I’m printing a 25 pages document, and by page 5 a coworker needs to copy a 10 pages document, what happens is that my coworker’s copy gets printed amid the printing of my document and then continues to print my document. I need to queue up the copies until AFTER my print job is done, not have it mixed with it.

    • Cheryl Otstott October 13, 2017 - Reply

      Hi Eduardo,
      Thank you for reading the blog. I am not aware of a way to prevent a user from coming up to the machine and making a copy. If there is a pause in the printing of the document then a user could possibly make a copy during the pause. Please contact your local support centre for further assistance on this issue.
      Thanks,
      CherylO-Xerox

  41. John H October 30, 2017 - Reply

    We have 5335 thar won’t print from W10 pc using MS word. The machine does a series of 3 beeps then an error message on the pc screen, print failed. No error logs on the machine. “Ping” is successful. Tried driver update.
    what’s wrong?

    • Cheryl Otstott October 31, 2017 - Reply

      Hi John,
      Thank you for reading the blog. You do not mention which driver you are using so what i would suggest is to try the PCL driver if you are using the PS driver. If you are using the PCL driver then try the PS driver. If changing the type of driver does not help then disconnect the network cable from the printer and try the ping test again. If you are able to ping the IP address with the cable disconnected then there is another item on the network with the same IP. If that happens then please contact your network administrator to have a new IP assigned to the printer. If none of this help please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  42. Michelle November 3, 2017 - Reply

    We have a WorkCentre 3615 and it keeps jamming in Tray 1. I have replaced both rollers and the roller on the tray itself. It will feed a little ways from Tray 1, but then it gets jammed. It looks as if it keeps getting jammed not far past the double rollers.

  43. Patrick T. November 7, 2017 - Reply

    We have a C75 Color Press with an external Fiery Command Station. When it gets to really dark mixed colors it removes parts of the image and moves them somewhere else. It looks like we are having an imaging issue but so far we replace the fuser, two drums, and recently all the toner. We also tried everything we could think of with the setting and we still get the same result. The two drums we replaced were Magnetic and Yellow. The other two (Black, and Cyan) are just near 50% other then that we don’t know what’s wrong with it. Please help.

    • Cheryl Otstott November 29, 2017 - Reply

      Hi Patrick,
      Thank you for reading the At Your Service blog. Please try a different type of paper and also make sure you have the correct paper type chosen at the machine. If the problem continues please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  44. Nick November 30, 2017 - Reply

    I have a user that sends documents to secure print. We have a Xerox Altalink C8045 printer. For some reason when the user goes to the printer and checks the secure jobs, their documents is not there. She would have to send multiple request, before the job shows up? Any ideas?

    • Cheryl Otstott November 30, 2017 - Reply

      Hi Nick,
      Thank you for reading the At Your Service blog. Is she able to send a document without secure print? If the non secure document does not show up on the first try then there may be a network issue or IP address issue. Please consider contacting your local support centre for additional assistance.
      Thanks,
      CherylO-Xerox

  45. theitcafe December 6, 2017 - Reply

    my machine has an error code or massage i cant print from a pc because it says printer offline..

    and i cant seem to find the support pages they say i should check for solutions

    • Cheryl Otstott December 14, 2017 - Reply

      Hi theitcafe,
      Thank you for reading the At Your Service blog. You do not mention the model of machine you are using but the general solutions for a printer offline message include making sure the machine is set to online, power off wait 60 seconds and then power back on. If the message still occurs perform a software reset and then try to ping the machine from the pc. If none of the solutions work then please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  46. Ric January 12, 2018 - Reply

    Hi Good day!

    Here’s my problem in Fuji Xerox DocuCentre S2011:

    1. Unlimited printing even though i set the program in number of copies.
    2. Can i set the fuji printer in auto paper size
    3. i what to use the bypass tray only.

    Looking forward to get a favorable response from you.

    Thank you

    • Cheryl Otstott January 16, 2018 - Reply

      Hi Ric,
      Thank you for reading the At Your Service blog. Unfortunately I am not able to help. The DocuCentre S2011 is not a printer I have access to so I am not able to do any testing. In the documentation I do not see a way to use an auto paper size detection or a way to force it to use the bypass tray only. But as I said I do not have any knowledge of the machine so please consider contacting your local support centre for information.
      Thanks,
      CherylO-Xerox

  47. Luis January 30, 2018 - Reply

    Hello everybody.

    I have a Workcentre 5330 and suddenly all panel lights start to blinking in the middle of a print job. I can see a code 4 short blinks and one large. I can hear a sound like a relay or something doing click on the side of the printer. I’ve already turn off/turn on the printer, disconnected it from the wall, blown it with air for dust and paper, and it remains the same. It past a week turned off. Do yo have any idea what can be the problem?

    Looking forward to get a favorable response from you.

    Thank you

  48. Paul February 5, 2018 - Reply

    Hello,

    Our office uses a Xerox Color 550. I have checked several times and have had a personnel from Xerox confirm with me that I have the correct driver installed. My issue is that I cannot select a tray or even a quantity size. No matter what options I select it will only allow my\e to print from Tray #1, and only one copy at a time. If I need a different paper size it just tells me the wrong paper is in the tray I selected and that I have to either change the paper or cancel the job. We have 4 trays and I cannot select any of them! If I need to print multiple copies of a form I have to hit ‘print’ for each copy I require. Please help!!

    • Cheryl Otstott February 12, 2018 - Reply

      Hi Paul,
      Thank you for reading the At Your Service blog. Please make sure you are loading the paper correctly in the printer. You do not mention which operating system you are using but if you are using Windows please download and install the global driver dated Dec 2017.
      If the problem continues please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  49. Aaron February 15, 2018 - Reply

    We have a Phaser 6600N at our store that really just stopped reconigizing paper in the tray. We’ve several times removed both the tray and the manual tray to ensure all parts were moving correctly and nothing was jammed. We’ve also shut off the machine several times and left it shut down for several minutes for it to re-start. Each time the Starup Page would print not centered and once it does the “Load Tray 1” error code comes up. The menu bottons will not work, but when I press the job cancel button I come back to a Ready screen with a message to replace toner box. Any suggestions how we can make the work? I had just used it and printed this morning, so I’ve been involved before and now during this problem.

  50. david April 18, 2018 - Reply

    VersaLink C405- when i try to print from my laptop wirelessly, it says offline. I have to go to the printer and push the button to wake it up, then i can print. How can i get it to automatically wake up

    • Cheryl Otstott April 26, 2018 - Reply

      Hi David,
      Thank you for reading the At Your Service blog. Please make sure you have the most up to date firmware loaded on your machine. If you do and it is still not waking, adjust the sleep time to the greatest amount of time available. If this does not help please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  51. Arshiya May 11, 2018 - Reply

    Hello,
    I have a Xerox 5875. recently some of the users told me that when they print pdf files (normally more than 10 pages), the background of all the pages become black and the text printed in white.

    anyone have the same issue like this before?

    Thanks

    • Cheryl Otstott May 22, 2018 - Reply

      Hi Arshiya,
      Thank you for reading the blog. Please go into the setting on Adobe and select “print as image”. Then try printing again. If it prints correctly then it is an issue with the PDF file itself. If it still prints inverted then please contact your local support centre for additional assistance.
      Thanks,
      CherylO-Xerox

  52. Franco Benson May 12, 2018 - Reply

    We have a DocuColor C60 printer at my Office Depot location. During a print job, the safety switch “popped” and the printer went completely dead. I found the safety switch and turned it back on. The lights on the buttons are flashing, but the screen will not come back on. How can I fixed this without a technician?

  53. Gavin May 16, 2018 - Reply

    I have a WC 7120, its been storage for a years and I have just booted it back up, everything seems to work fine on the unit, when I try to print from my Mac though its saying that its out of paper, I have filled all paper trays, re-downloaded the drivers and still nothing,

    Please can you help as this is very frustrating,

    • Cheryl Otstott May 30, 2018 - Reply

      Hi Gavin,
      Thank you for reading the blog. Please remove the Xerox driver completely, power off the Mac and the printer. Power back on the Mac once it is ready turn on the printer. Then reinstall the correct driver for your version of OS on the Mac. If it still fails please consider posting your question on the Xerox Customer Support Community or contact your local support centre for additional assistance.
      Thanks,
      CherylO-Xerox

  54. Stan June 10, 2018 - Reply

    The printer is trying to print double sided. It does it on multiple pc’s on the network and all pc’s are set to single sided printing. Copying is fine. If we bring in a back up printer, it prints single sided. Cannot figure out why this printer is recognizing double sided printing. I have checked for newer drivers, reset the printer (Power on and off), reset the pc’s….????

    • Cheryl Otstott June 28, 2018 - Reply

      Hi Stan,
      Thank you for reading the At Your Service blog. You do not mention which machine you are using. What I would suggest is that you make sure that the print driver, printer and document properties are all set to single sided. If the problem continues remove the print driver, reboot the pc and then install the driver again. If none of this fixes the issue please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  55. Cheryl June 23, 2018 - Reply

    I have WorkCentre 3215. I’m trying to print on envelope, when I insert it to the feeder it says “paper jam in manual feeder”. I turned it off to check any paper jam but there wasn’t. The printer is new and just bought it in November of last year.

  56. Ian Pratt July 27, 2018 - Reply

    My printing is coming off wonky – any ideas?

    • Cheryl Otstott July 31, 2018 - Reply

      Hi Ian,
      Thank you for reading the blog. Without knowing what machine you are using and what is wrong (wonky) with your print I really can’t direct you to an solutions. You can go to the support page for your printer and search on image quality. If that does not help please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  57. Kenroy Ambris August 2, 2018 - Reply

    i have the Xerox WorkCentre 6515/DNI printer and its like a pain in the A–.
    The color is great but like it has a mind of its own. As i type, it is 10PM and since 5PM im hear trying to solve issues with it. Sometimes it will print about 10 pages very great then all of a sudden it stop printing for no reason and i will spend all day troubleshooting and resetting before it work again. at the moment the USB is not recognized on any of by 6 computers so i cannot print because the network which was working perfect this morning has failed without anyone making any changes. on one of my desktop pc’s when i pluged in the usb cable the entire screen goes blank. On all of my laptops im getting “unrecognized device” Im on the verge of throwing it through the damn window , im fed up.

    • Cheryl Otstott August 21, 2018 - Reply

      Hi Kenroy,
      Thank you for reading the At Your Service blog. Please take a look at the solutions for unable to print on the network. If these solutions do not help then please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  58. Ian Pratt August 3, 2018 - Reply

    Work Centre 7525 – I’ve tried the fanning of the paper etc. I think its only from Tray 3. i’ll have to keep an eye on it and if it gets worse then will have to call an engineer.

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