MySupport Portal: Your Machine Data at your Finger Tips.

One of our support offerings that I really enjoy talking about is Xerox MySupport Portal.  For those of you that are not familiar with this offering, it is an easy, online portal where you can customize your view of support, meter and supply information for your specific equipment. Tailor the display settings to products you want to see regardless of location. If you already have full-service maintenance or rental/lease agreements with Xerox, you may take advantage of MySupport Portal at no additional cost.

MySupport Portal makes it easier to:

Stay up to Date.

  • Receive the latest security alerts
  • View most recent data for Remote Print Services
  • Subscribe to software updates, support bulletins, and product documentation

Monitor your usage patterns.

  • Analyze historic meter reads for all your Remote Print Services enabled Xerox devices on your network
  • View last reported ink or toner levels
  • Have a fleet view of your Xerox devices

Find Information Fast.

  • Access your product’s knowledge base with one click
  • Locate pertinent  IT information

So what are you waiting for? Go check it out for yourself!

MySupport Portal Blog Article

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  1. Tammy Benton February 14, 2017 - Reply

    Work Centre 6655
    Serial xxxxxxxx
    The copies it is making have lines in them and color codes things on the side. We need someone to come look at it. It may need to be cleaned not sure what is going on – but it is getting worse.

    • Cheryl Otstott February 20, 2017 - Reply

      Hi Tammy,
      Thank you for reading the blog. This is not the place to place a service call. Please contact your local support centre for assistance.

  2. Sandra Guzman March 10, 2017 - Reply

    Can’t get into settings to change my printing to Normal. keeps reverting to Sample and stores all … all day.. then i have to do a system reboot

    • Cheryl Otstott March 16, 2017 - Reply

      Hi Sandra,
      Thank you for reading the blog. You do not mention which machine you are using. Generally you need to make sure that the Sample Set has not been chosen as your default. Check the Earth Smart settings in your driver to make sure sample is not the default in that section of your driver. For more specific information please search on sample in the knowledge base for your machine or contact your local support centre.

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