Xerox Connect Advantage Services is a set of improved processes from Technical Services. The services are designed to transform the way we provide support and service. Support offerings are available on your device, your desktop, the web, by phone or onsite in person.
Take a look at this video that explains the improved program.
With the on device features the performance of the equipment is continually monitored and adjustments are made as needed automatically. The key to this functionality is to have a connection between Xerox and your machine so that we can proactively diagnose problems.
One of the new features of the phone support is the incorporation of some engineers with over 25 years of field experience. They have the skill set to help with the most complex issues. Their experience may keep you from having an onsite visit and get you up and working faster. You can get more information from the Xerox Connect Advantage Service brochure.
Try out these improved processes and see if they can help you with your issues and keep your equipment humming along allowing you to take care of your real business.