Have You Ever Been Held Up by Your Xerox Printer?

I have been held up by my printer. I’m not talking about “Stop!  This is a hold-up give me all your toner and no one gets hurt!”.  I’m talking about the “job held for resources” message that can pop up when printing.  It is annoying but it is not the machine’s fault.  It just means that the paper in the machine is either not right for the job you have submitted or else the paper trays have not been setup properly.   Both of these issues are easy fixes and you can be back to printing in no time if you know what to do.

You can find instructions on fixing this issue on the support page for your machine.  Simply search on “held for resources” without the quotation marks and you get instructions on how to resolve the message.  Below is a video that walks you through some of the steps to take to fix this issue.  Remember the screens in the video may vary from your model but the concept is the same.

The main thing to remember is that the color, type and size of the paper selected in your program needs to be the same as the paper in the tray to which you are printing.   If the color and type are not a concern you can use auto settings.  But if you need a specific type and color then those must be defined correctly in the trays.  If you have additional questions about the job held for resources you can contact your local support centre or you can ask your questions over on the Customer Support Community.  Don’t be held up by your printer!!

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  1. […] going to go around it, print around does that for your print jobs.   If a job is held because it needs resources, like we spoke about last week, or there is an error with that job the other print jobs will go […]

  2. Helen Kelsey September 7, 2013 - Reply

    I have phaser 6280. Because I was out of black toner, the printer wouldn’t do anything. Since the time I ran out until I was able to replace it, my computer with W7 crashed and I purchased a new one with W8. Everything is connected properly but it won’t print. Could It be that this printer is not compatible with W8? What can I do?

    • Cheryl Otstott September 11, 2013 - Reply

      Hi Helen,
      Thank you for reading the At Your Service blog. THe Phaser 6280 should work with Windows 8. Please take a look at the drivers and download page for your machine and download and install the driver. If this does not help please consider contacting your local support centre.

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