Picture it — You are having a perfectly calm and uneventful day and then it happens…a fault code on the Xerox printer!! Your pulse quickens and your mind reels, you begin wondering what did I do? What should I do? Is the fault code my fault? Has anyone seen me here? Can I get away without anyone seeing me? Well calm down take a deep breath and let’s try to make this a little easier.
First a fault code on your Xerox printer and or multifunction device is not always as disastrous as you might imagine, no reason to slink away from the machine. The fault code is just a way for your machine to tell you there is a problem and it needs some help. So next write down the complete code and any accompanying error message, the fault code will be numbers and/or letters and may include commas, periods or hyphens. Then find a device on which you can access the internet. At the computer or smart device go to Xerox.com and then select the Support & Drivers tab at the top. Enter the model of your Xerox printer or multifunction device in the field provided and then select the machine and select Support. On the machine support page you will see the “Search For Keyword or Phrase:” field. You can enter the fault code there or right under that field you can click on the “Fault Code Search” link. A new screen will be displayed where you can enter the fault code or you can scroll through all the codes looking for the one you wrote down from your machine.
Once you locate the code in the list click on the link and you will be presented with solutions you can try to fix the issue causing the code. Not all codes require service. Many can be solved by the operator, that’s you. So don’t slink away and leave it to someone else just look it up and give resolving the issue yourself a try. It will get your machine up and running sooner and make you the office hero.
But as always if you can’t get it working, give us a call at Xerox support and we will do what we can to fix the error.