Forwarding Your Fax to E-mail

Have you ever wished that the fax you received would have just been emailed to you?  Well have we got a feature for you.  The Fax Forward to E-mail feature on your Xerox Printer or Multifunction machine can be used to automatically forward fax jobs to an e-mail address to save paper and speed retrieval and distribution. The printer can be configured to forward incoming and / or outgoing fax transmissions to an e-mail account as an e-mail attachment.  You can then open the attachment and forward the message, or store the document or print it out at a later time. The email attachments of the fax can be set to PDF, TIFF and on some machines XPS.   The Fax Forward to Email feature also adds a layer of security for your fax.  The document is not just sitting there in the tray for the office nosy body to read while they are hanging out at the printer sending a fax or waiting for a print job.   

On most of our machines with the fax capability the fax forward to email is available.  Some machines have the fax forward feature for incoming and outgoing faxes so that you can even have an electronic version of faxes that you have sent.  With the Fax Forward feature you can also request a copy to print out.  So you can have the print out and the electronic version.  Most opt for the fax to email version and bypass the print because it saves paper and if need be you can always go back and print out the fax if you need a paper copy. There is also no need to worry about lost faxes. If there is an error that prohibits the forwarding of the fax, the device can be configured to print the fax at the device when such an error occurs.   See the image below for a sample of the CentreWare Internet Services (CWIS) screen that you will see when setting up the fax forward feature.  Here is the disclaimer:  Your settings screen may look different, depending on the model and features of your machine.  

 xerox, fax forward, fax, fax to email, e-mail

To find out how to setup the Fax Forward to E-mail feature please refer to the manual for your machine or go to the support page for your product and search on “forward”.  Not all machines will have the feature and you will need to have the Fax or Fax option installed and configured in order to use the feature.  I guess what I am trying to say is some of you will have it and some will not just depends on what options you have on your machine.    I know some of you are saying fax? Really?  Do people still use fax?  Well according to the facts people still use fax and for good reason*

  • Fax is legally binding, email is not      
  • Fax is still the easiest way to exchange legal documents (i.e. purchase orders, invoices, contracts, forms, etc.)
  • 100 billion fax pages are transmitted around the globe on a yearly basis (that is 15 fax pages for every man, woman and child on the planet!!)

*Source :Diem Technologies

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  1. Luca Zanchetta March 11, 2013 - Reply

    This is a very interesting feature. Is it possible to use this feature, also disabling received fax print, in the 3315_dn multifunction printer?

    • Cheryl Otstott March 11, 2013 - Reply

      Hi Luca,
      Thank you for reading the At Your Service blog. Please take a look at the Fax Forwarding solution for your machine. If this does not help then please consider contacting your local support centre.

  2. Erika July 18, 2017 - Reply

    We have the Xerox WorkCentre 7845 and are wanting to fax forward to an email. We have one email address we want all faxes to be sent to.

    The set up seems pretty self explanatory, however when I try to create a rule it is saying the “from address” is a required field. Is this the address of the person who is sending us the fax? Reason I ask is that we want all our faxes to be forwarded and won’t know all the addresses of people who are sending us faxes.

    Any help you can give would be greatly appreciated as the manual doesn’t discuss this.

    Thank you,


    • Cheryl Otstott July 31, 2017 - Reply

      Hi Erika,
      Thank you for reading the blog. The from address should be the email address assigned to the WorkCentre 7845. Please take a look at the solution for setting up fax forward it will explain where to set that address. If this does not help please consider contacting your local support centre.

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