Ping – Hi Printer Are You There?

Have you ever felt like your printer or multifunction device was ignoring you or just not “talking” to the network?  Maybe it won’t print or scan, or maybe you are receiving error messages.  Well one easy test you can do to see if the printer is playing nice or listening to the network is the Ping test. A ping test is a test used to check the network connectivity. To perform this test all you need is the IP address of the printer.  You can find the IP address by printing out the system settings or configuration report.  For instructions on printing this report, go to the support page for your machine and search on configuration report or system setting report. 

The Ping test can be done on Windows or the Mac OS and is the same for all products. The instructions for the ping test are available on the support page for your machine, simply search on “ping” for the full instructions.  Basically on Windows  you will type the word ping a space and then the IP address of the printer at a DOS prompt.  You will then receive one of 4 possible responses.  Ultimately what you want to see is “Reply from (the IP address of the printer): bytes=32.  This response would mean that the computer received a response from the machine assigned that particular IP address.  This would mean the network communication with the device is hunky dory. 

But if things are still not working properly then it may be that you have a duplicate IP address, meaning two or more items on the network have the same IP address.  To check for this you can disconnect the network cable from the printer and ping again.  If you receive the “Reply from” message then another device has the same IP address and one of them will need to be changed.  The response “Request timed out” would be a good thing here as it would mean there is not another device with the same IP address. Make sure to reconnect the network cable to your printer.  Your System Administrator can help you with the results of the ping test and next steps.  Or you can find answers on the support page for your machine or contact support for further information or questions. 

Happy Pinging!!

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  1. Kathir August 17, 2015 - Reply


    How to accompalish the secure printing in web based .NET application, it should ask for password to enter from end-users while printing the documents.


    • Cheryl Otstott August 19, 2015 - Reply

      Hi Kathir,
      Thank you for reading the At Your Service blog. I am not sure what you are asking or which printer you are using. Secure print is set up in the driver not in an application. When you send the job to print select secure print as the print type. Then enter the passcode to release the document in the secure print window that will display when you choose secure print. Go to the printer and release the job using the passcode. You can find this information in the support page for the printer you are using. If this does not help consider contacting your local support centre.

  2. Naeemarshsd May 26, 2019 - Reply


    • Cheryl Otstott June 12, 2019 - Reply

      Hi Naeemarshsd,
      Thank you for reading the blog. I am not sure what that number is or how I can help you. Please consider posting your question to the Xerox Customer Support Forum or contacting your local support centre.

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