Logging In as System Administrator on Your Xerox Printer

Note:  There is an updated blog article regarding the System Administrator username and password. Please see the new article for the latest information.

Do you know how to log in as the System Administrator on your Xerox printer or multifunction device?  The system administrator mode allows you to use many accounting and security features and gives you access to change default modes on the machine.  The machines come with a default username and password.  We recommend that you change the password to something unique to limit access to the people you choose to have the ability to change settings on the machine or in the system administrator areas of the machine.  Changing the password can also protect you and the printer/multifunction printer from potential security breaches.  When you change the password please make sure you remember what it is, if it is lost or forgotten service will be required to reset the password.

To find out what the default username and password are you can search on username or password on the support page for your model of machine.  The username and password for the machine is the same as the one you would use when making changes in the CentreWare Internet Services.  The username and password are needed to access the Tools mode on the user interface at the machine.  So this username and password are important in the configuration and the security of your machine.  We have a video that shows how to login at the machine as the system administrator.  The video is for the  WorkCentre 7500 series but the concept is the same on all the products, but the screens may vary on your machine.

Please always remember to log out of the system administrator mode to safeguard your machine.  If you have any questions about the system administrator logon or how to change the password from the default, please look at the support page for your machine.

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60 Comments

  1. farid December 18, 2013 - Reply

    Dear All,
    are there any default user and password for Xerox C165 Copy Center.

    Thanks.
    Best Regards.

    • Cheryl Otstott January 6, 2014 - Reply

      Hi Farid,
      Thank you for reading the At Your Service blog. Please see this solution for the default username and password. If you require additional assistance please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  2. christin Greenwich August 20, 2014 - Reply

    A service tech changed the admin password on my machine and I cannot get into the device now. I’ve tried the default but that isn’t working. Please tell me how to reset back to default

    • Cheryl Otstott August 28, 2014 - Reply

      Hi Christin,,
      Thank you for reading the At Your Service blog. You do not mention which machine you are using so I can’t really address the default settings. Please make sure you are using the correct default username and password for your machine. You can find that information on the support pages for your specific machine. If you are unable to get back in I would suggest you re-contact your technician for assistance.
      Thanks,
      CherylO-Xerox

  3. Christina September 25, 2014 - Reply

    I have a WorkCentre 7855 and the default admin un and pw do not work when I try to log in. Please help!

    • Cheryl Otstott October 2, 2014 - Reply

      Hi Christina,
      Thank you for reading the At Your Service blog. Please take a look this solution for the user name and password it will give you the default and what to do if you can not find or remember the changed username and password. If this does not help please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  4. Robin September 27, 2014 - Reply

    Hi,

    We are using a WC 7835 machine.

    Can you please advise as to how we can obtain the default system admin username / password for the same.

    Thanks and regards,

    • Cheryl Otstott October 2, 2014 - Reply

      Hi Robin,
      Thanks for reading the At Your Service blog. You can find the default username and password in this solution from the online support page for your machine. If this does not help please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  5. hitham December 24, 2014 - Reply

    I login on the Xerox work center 7835 the web interface don’t require the password and I able to changing the setting without administrator password .

    I want to know ..how to enable username and password when login on machine .

    thank you and best regards

    • Cheryl Otstott January 7, 2015 - Reply

      Hi Hitham,
      Thank you for reading the At Your Service blog. Please take a look at the Centreware Interface services and select the properties tab and select security, then select the Authentication link. In this screen you can then select the the login methods and require login and password as needed for your system. If this does not help please consider contacting your local support centre.
      Thanks,
      CHerylO-Xerox

  6. Abigail Marrero February 20, 2015 - Reply

    For some reason the default username and password work on the copier but not on the CentreWare website. How do you reset the password on the website. I have a work center 5330.

    Thanks!

    • Cheryl Otstott February 20, 2015 - Reply

      Hi Abigail,
      Thank you for reading the At Your Service blog. The default login name is “admin”, and the default password is “1111” without the quotation marks. If those do not work then service would need to reset them.
      Thanks,
      CherylO-Xerox

  7. KAMUKAMA JOHNSON November 17, 2015 - Reply

    this printer does not print my working of the micro word 2007 what can I do

    • Cheryl Otstott November 20, 2015 - Reply

      Hi Kamukama,
      Thank you for reading the At Your Service blog. You do not say which machine you are using or if you are seeing any fault codes or messages. Make sure your machine is updated to the latest firmware and driver. If you still cannot get it to print from Word please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  8. Adam December 11, 2015 - Reply

    I have a Xerox Workcentre 3550.
    I changed the Admin password. The password changed at the Device, but now, when I try to open the User Interface in Internet Explorer, it keeps promting me for a user name and password and never lets me in.
    I tred the new and the old password, but I cannot access the settings.
    Please Help.

    • Cheryl Otstott December 14, 2015 - Reply

      Hi Adam,
      Thank you for reading the At Your Service blog. If you have tried the old and new username and password and they do not work you will need to have the machine reset to the defaults. Resetting the machine will probably require a service call. Please contact your local support centre.
      Thanks,
      CherylO-Xerox

  9. Mohd Yusuf December 20, 2015 - Reply

    I have purchase 2nd hand printer xerox 3615.How will I reset the password if forgotten.
    Cont no.9211770190

    • Cheryl Otstott January 4, 2016 - Reply

      Hi Mohd,
      Thank you for reading the At Your Service blog. If you are referring to the password for the Centreware Internet Services please see this solution. If you are referring to the password at the control panel please see the solution for changing that password. If this does not help please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  10. Bryan May 3, 2016 - Reply

    try username as “admin” all lowercase and 1111 for the password, but dont use the 10-key, use the 1 above the Q-key. I was fighting with this for 15 minutes and tried using the 1 above the keyboard and it logged right in. Truly the most frustrating thing ever. Just plain silly!

    • Cheryl Otstott May 10, 2016 - Reply

      Hi Bryan,
      Thanks for your suggestion. I have never heard of there being a issue with using the 10 key unless somehow Num Lock has been disengaged. I appreciate you following up with your experience it might just help others from getting frustrated.
      Thanks,
      CherylO-Xerox

  11. Tumelo Mboyi May 10, 2016 - Reply

    Hi i try to log in as an administrator from the network but it always tells me that login failed…what do I do to access the admin account?

    • Cheryl Otstott May 16, 2016 - Reply

      Hi Tumelo,
      Thank you for reading the At Your Service blog. You do not mention what machine you are using. For most of the Xerox printers / multifunction device you would log-in with a user name and password. You can find the default for the username and password on the support page for your machine. If the name and password have been changed and it can not be found or remembered then service would need to reset the machine.
      Thanks,
      CherylO-Xerox

  12. Ramon May 13, 2016 - Reply

    I bought a Xerox 7775 and have no access to my administration password. The default password does not function and previous service companies apprently have no recollection of what the pass code is or was and who previously owned it. Can someone please help with some insight on what would be the easiest process or procedure to rectify the problem. Thanks in advance.

    • Cheryl Otstott May 20, 2016 - Reply

      Hi Ramon,
      Thank you for reading the At Your Service blog. If you do not have the administration password you will need to have the machine reset by a technician. This is a security feature and the only way to reset the password if you do not know the current one is to have the machine reset. Please contact your local support centre to request a service call.
      Thanks,
      CherylO-Xerox

  13. Abhilash June 4, 2016 - Reply

    I bought a new FUJI XEROX DocuPrint CM225 fw printer. I have never changed the password and the printer was very new in its original packing. When I try to change the email settings it asks for username and password and I have tried to login using user id = “11111” and password=”x-admin”. But it always say login failed. Has anyone faced this before? It would be a great help if you can let me know how to resolve this. Thanks in advance.

    • Cheryl Otstott June 10, 2016 - Reply

      Hi Abhilash,
      Thank you for reading the blog. Please make sure that you are using the following: the default user name is ‘11111’. The default password is ‘x-admin’ and must be entered in lower case letters. If the username or password has been modified or forgotten, contact your local support centre.
      Thanks,
      CherylO-Xerox.

      • David August 8, 2016 - Reply

        I have recently purchased a CM225FW. I am having the identical issue as Abhilash above. The printer is brand new and I have not set the username or password as yet so it is still the factory defaults and it is definitely not user id= ‘11111’ and password=’x-admin’.

        Any assistance

        Kind regards

        David

        • Cheryl Otstott August 11, 2016 - Reply

          Hi David,
          Thank you for your comment. The username and password you mentioned are the defaults listed in the documentation. If these are not working for you please contact your local support centre for additional assistance.
          Thanks,
          CherylO-Xerox

  14. Hishan June 29, 2016 - Reply

    Hi,

    I have a Fuji Xerox Docucentre s1810 printer. I am trying to login to the printer through the network and it seems there is no user name and password written in the printer’s user guide. Please help me with this issue. I already tried username- 11111 and password – x-admin. They don’t work.

    Thanks in advance,
    Hishan

    • Cheryl Otstott June 30, 2016 - Reply

      Hi Hishan,
      Thank you for reading the At Your Service blog. For the Fuji Xerox Docucentre s 1810 printer the default system administrator password is 11111. There is no default user name. If someone at your work place changed the defaults then you need to get that information from them or if the system administrator password has been forgotten, contact the Xerox Welcome Centre.
      Thanks,
      CherylO-Xerox

  15. abdallah July 14, 2016 - Reply

    hi ..Cheryl Otstott
    i need help .
    i have machine no 7765 workcentre
    ((system error. power off then on and notify system administrator))
    ((copying and printing not available))

    Thanks in advance

  16. Abdul August 27, 2016 - Reply

    Hi
    Recently we purchased a used Nuvera 120 copier /printer from the U.S. market and would like the default system administrator password in order to start printing and use other features on the printer . Please do not refer us to a local xerox rep because we don’t have one around us. We are in sub Saharan Africa Libya.
    Note : We have met the electrical requirments for the machine .
    Your assistance would be greatly appreciated.

    • Cheryl Otstott August 30, 2016 - Reply

      Hi Abdul,
      Thank you for reading the blog. Please take a look at the online support for the Xerox Nuvera 120 Digital Printer. Search on the term “password” and see if any of those solutions help you. If not then you might need to have service technician out to reset the machine. I understand you are in the sub Saharan Africa but service may be your only choice. Contact your local support centre to request service, see international contact numbers link toward the bottom of the page. .
      Thanks,
      CherylO-Xerox

  17. Darren December 3, 2016 - Reply

    What is the administrer default setting for xerox 3655

    • Cheryl Otstott December 8, 2016 - Reply

      Hi Darren,
      Thank you for reading the At Your Service blog. The System Administrator username and password defaults are username is “admin”, and the default password is “1111”. If you need further information please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  18. Jean Bon January 20, 2017 - Reply

    Hello
    I’ve got the admin login/password but is it possible to add another one with limited access (just accounting and not printer config for example) ?

    • Cheryl Otstott January 23, 2017 - Reply

      Hi Jean,
      Thank you for your question. You do not mention the model of machine you are using. I am not familiar with a limited admin account. I would suggest contacting your local support centre to to ask if there is a way to accomplish what you are needing for your process.
      Thanks,
      CherylO-Xerox

  19. Walter February 2, 2017 - Reply

    I Have Phaser 6600 and i can´t use CWIS .
    Can you tell me how i can reset CWIS admin logon on this machine ?

    I dont now what passwort has “admin”

    Thank you

    Walter Wosnitza

    • Cheryl Otstott February 6, 2017 - Reply

      Hi Walter,
      Thank you for reading the blog. Try 1111 as the password. If that does not work then you would need to have a service technician reset the machine. Please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  20. Mike June 15, 2017 - Reply

    Hi,
    I’m using the Xerox CentreWare Web tool, my question is: How can I change the admin password (“1111”) of the web interface on more printer? When I add a new set I can not find where to change the password.
    Thanks
    Mike

    • Cheryl Otstott June 26, 2017 - Reply

      Hi Mike,
      Thank you for reading the At Your Service blog. You do not mention which version of CWW or if you are trying to change the password on a particular machine. Please take a look at the Xerox CentreWare Web tool solution for changing the password. If this is not the correct information please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  21. Raghu Dhungana September 30, 2017 - Reply

    Dear Support team,
    Greetings of the day

    We have Xerox DocuCentre SC2020, we try to setup Network Scan to Server / Computer it’s asking me username and password i have entered default username and password as a 11111 and x-admin as maintain in the xerox website but it’s doesn’t work. appreciate to get some steps to fix this issue.

    Thank You.

    • Cheryl Otstott October 5, 2017 - Reply

      Hi Raghu,
      Thank you for reading the At Your Service blog. Please take a look at this solution for setting up Network Scan. The solution discusses the password and username issue. I can not test it here because the model machine you have is not sold here in North America. If the information in the solution does not help please contact your local support centre.
      Thanks,
      CherylO-Xerox

  22. MOHD. JAWAID October 4, 2017 - Reply

    communication error. Power off then on and notify System Administrator
    The document feeder is not available. The document Glass is still available

    This massege showing my XEROX 7535
    please tell me how this massege removed from my xerox window

    • Cheryl Otstott October 11, 2017 - Reply

      Hi Jawaid,
      Thank you for reading the At Your Service blog. Please try a software reset. If that does not fix the issue please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  23. Akhil JOshi October 27, 2017 - Reply

    Hi,
    i am having xerox 7545 machine.

    After altbooting the device… i still get the message that
    1.a device is not available
    2. system error. please turn off and on the machine and notify system administrator

    whats this?
    how do i resolve this issue on my own… please guide me… with full information..

  24. sam November 6, 2017 - Reply

    xerox work center 5022 i lost password 192.168.1.20
    user name :admin
    password : 1111
    Switch the machine Off and then On for System Administrator login

    • Cheryl Otstott November 13, 2017 - Reply

      Hi Sam,
      Thank you for reading the blog. If the default password 1111 does not work then someone has changed it and you will need to find out what they changed it to. If you can not find that information then service would need to come out to reset the machine. If you require further assistance please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  25. Frank November 9, 2017 - Reply

    Is there a way to add another web user to the console?
    Workcenter 7845

    Current is admin with a corp pswrd, we are not allowed to hand that over to any tech who comes onsite. is there a way to add another user say “xerox_tech” xerox_pswrd?

    • Cheryl Otstott November 29, 2017 - Reply

      Hi Frank,
      Thank you for reading the At Your Service blog. As far as I know there can only be one System Administrator account on the machine.
      Please consider contacting your local support centre for additional assistance.
      Thanks,
      CherylO-Xerox

  26. James May 23, 2018 - Reply

    Hello. I would like to ask what is the default username and password for xerox docucentre sc2020 and also how to show this display where i can put them. Thank you in advance.

    • Cheryl Otstott May 31, 2018 - Reply

      Hi James,
      Thank you for reading the At Your Service blog. The default user name is ‘11111’. The default password is ‘x-admin’ and must be entered in lower case letters. If the username or password has been modified or forgotten, contact your System Administrator. The username and password may be requested if you are in the CentreWare Internet Services making admin level changes to the system. If you require additional information please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  27. Jamez May 23, 2018 - Reply

    Dear Xerox,
    What is the default user and pw for xerox docucentre sc2020? and also which key do i need to press to display the setting where i need to put this user and pass? TIA.

    • Cheryl Otstott May 31, 2018 - Reply

      Hi Jamez,
      Thank you for reading the At Your Service blog. The default user name is ‘11111’. The default password is ‘x-admin’ and must be entered in lower case letters. If the username or password has been modified or forgotten, contact your System Administrator. The username and password may be requested if you are in the CentreWare Internet Services making admin level changes to the system. If you require additional information please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  28. Bobby Kearan May 25, 2018 - Reply

    When trying to log in as Admin, I get a message that the login is locked and to try again later. How much later?
    In other words, how long is the login lock before I can try again ( with the right password this time )?

    • Cheryl Otstott May 31, 2018 - Reply

      Hi Bobby,
      Thank you for reading the At Your Service blog. The timeout would depend on which machine you are using, but it ranges from 15 minutes to 1 hour. If you have additional questions please post your question on the Xerox Customer Support Community Forum or call your local support centre for additional assistance.
      Thanks,
      CherylO-Xerox

  29. Edwin June 28, 2018 - Reply

    Hello Please help I have Xerox plotter 6705 but I cannot open it because I forget the password can anybody knows what is the default password for this machine.

    Thank you….

    • Cheryl Otstott July 31, 2018 - Reply

      Hi Edwin,
      Thank you for reading the At Your Service blog. The user name is 11111. There is no password default, it is blank / no password until you enter one. Please consider contacting your local support centre for additional assistance.
      Thanks,
      CherylO-Xerox

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