You can be a Smartie with SMart eSolutions for your Xerox product(s). SMart eSolutions makes it easy to manage your networked Xerox equipment. SMart eSoluitons allows for easy, seamless and accurate billing, supplies replenishment and enhanced device maintenance and support.
SMart eSolutions consists of three tools: MeterAssistant™, SuppliesAssistant™ and Maintenance Assistant. MeterAssistant™ makes the task of collecting and submitting meter reads for tracking and billing of Xerox devices usage automatic. Hassle free and no time consuming work for you and the reads are always submitted on time.
SuppliesAssistant™ automatically orders certain supplies for your machine as they are needed. You will never be caught without the supplies you need anymore!! The orders are based on actual usage so no excess inventory just the right supplies right when you need them.
Maintenance Assistant™ is available free of charge on newer devices and enabled when the new device is installed. Maintenance Assistant is a fast way to resolve potential machine issues and receive assistance. This feature enhances the troubleshooting and repair process. Diagnostic information from the machine will be sent to Xerox and then troubleshooting information will be returned to the machine to potentially help in resolving the issue. If the issue requires a technician then the diagnostic information will be available to the technician, this information could make the repair process quicker and easier.
Many new machines come with the SMart eSolutions automatically available, some of our more mature (okay older) machines require a simple and free download called XDA-Lite. Large and enterprise equipment use Centreware®Web which is also a free download. Both of these downloads are available through the SMart eSolutions website. The following picture is an example of one of the screens that you will see in your CentreWare Internet Services (CWIS) when you have SMart eSolutions on your machine.
We will be having an Expert Event tomorrow, Tuesday June 12, 2012 on the Customer Support Community Forum. The expert, Milton Houser-Bell, will be answering your questions about connecting to Xerox Servers for these programs. If you are reading this after Tuesday June 12 the event was archived so that you can read the questions and answers from the expert event.
To find out more about these features check out the SMart eSolutions brochure for additional information. There is also a SMart eSolutions webpage at Xerox.com that covers all the information and has many useful links. There is even a Machine eligibility test that will let you know if your machine(s) can take advantage of the SMart eSolutions. There is also a Security FAQ that will answer your questions about the security of the SMart eSolutions and CentreWare Web.
So get SMart eSolutions working for you and just sit back and let us handle those meter reads, supplies, and maintenance concerns for you!!