Spring Clean Your Xerox Machine

Okay I have a question for you all, how often do you clean your Xerox product?  Can’t remember the last time?  Assume that someone else takes care of that?   Well keeping your machine clean is important.  Did you know that several image quality problems can be solved by cleaning your machine?  Let’s take a look at some of the most common issues.  Lines, spots, streaks, voids, deletions on copies or scans can be caused by dirty Document or Constant Velocity Transport (CVT) glass.  Clean the glass on the machine once a month or whenever quality issues arise. 

There are also several other areas of the machine that you can clean yourself  that will help you to avoid issues. On  some machines you need to periodically clean the laser windows or print head lenses to prevent inconsistencies in density of color in copies or prints. On some machines you can clean rollers that could help avoid document or paper  jams.  So it is a good idea to familiarize yourself with all the cleaning procedures for your machine.  To find out what you can do to keep your machine clean, go to the Online Support  page for your machine and select the Perform Machine Maintenance or Maintain the Machine link.  There you will find several items that you can take care of yourself.  Machine models vary on what you can clean so make sure you refer to your documentation or Online Support to see what you can do. 

Here is a link to a generic  video on Cleaning the Document Glass.  Disclaimer:  your machine may look different, your machine may not have access to the glass,  please read all instructions before attempting, no printers were harmed in the making of this video, just making sure you are paying attention ☺.

Happy Cleaning.  I know what you’re thinking, “Cheryl I don’t do windows”, well somebody has to and the copy you clean up may be your own!

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  1. royce stanley January 29, 2015 - Reply

    How do you clean printer head

    • Cheryl Otstott January 29, 2015 - Reply

      Hi Royce,
      Thanks for reading the At Your Service blog. What machine are you using? The print-head cleaning instructions are different for different machines.

  2. Marci Miller July 7, 2017 - Reply

    I love my workcentre 7535 but I picked up a vibration and then a fine white line appeared vertically on my scanned copies ( only) so i ran all the tests that the machine recommended and no white line in test photo so I opened the scanner door and ran a copy. No white line. But as soon as I scan a photo from any tray I get a fine white line. I’ve called many technicians and no one can figure it out. Maybe you can help me!! I’d be totally grateful. I feel it is something simple because the color quality is perfect but this white line is in the middle of the photo and goes through all colors. PLEASE HELP!!
    Thank you so much
    Marci Miller

    • Cheryl Otstott July 18, 2017 - Reply

      Hi Marci,
      Thank you for reading the At Your Service blog. Please try cleaning the CVT and platen glass. If the line still appears after cleaning the CVT and platen glass then you might need to have a technician to take a look at the machine. Please consider contacting your local support centre.

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