Xerox Anti-Paper Jam Hints

We are talking Paper Jams.  One of our goals is that you rarely, if ever, see a paper jam but they do happen.  You know the feeling, you’re in the middle of a large job and a hush falls over the area around the printer.  As you approach the machine there is a blinking light, or a message and you know somewhere, somehow a piece of paper has stopped moving through the paper path and brought the machine to a halt.  Don’t panic!!  We have the solution and we have some suggestions on how to avoid a jam in the first place.

The solution is to locate the offending piece of paper and carefully remove it from the machine.  Most of our machines will tell you on the user interface where the jam has occurred.  If you are not sure how to clear the jam, just head on over to Online Support and search on “jam” you will find cases and solutions that will guide you through the steps to clear the jam.  Some models’ support pages even include a video to show you how to remove the jam.  This video is from the ColorQube 9200 videos tab on the online support.

Now let’s talk about how to avoid a jam.  Did you know that paper has a top and a bottom side?  Who knew!?!  Well paper does have a top and bottom.  If you look at the unopened ream of paper you will see an arrow or some other indication of which side is the up or top side of the paper.

The paper should be loaded in the paper trays as required for your printer, in most cases that will be with the up or top side facing up.  So if you are continuing to have jams try fanning and flipping your paper in the paper tray.

Another thing that might cause a jam is moist paper.  Make sure you store your paper in a cool, dry place to avoid humidity or moisture from affecting your paper supply.  Paper also needs to be within the specifications for the machine.  Paper specifications can be found in the online support for your machine.

Some other suggestions, in no particular order, include:

  1. Make sure the adjustable paper width guides are positioned correctly around the media. Incorrect positioning of the guides can result in frequent paper jams or skewed prints.
  2. Do not overload the Paper Tray.
  3. Do not remove paper from the Paper Tray or Manual Feed Tray during printing.
  4. Flex, fan, and straighten paper before loading. Make sure the paper is neatly stacked and properly aligned in the Paper Tray.
  5. Do not use creased, damp, or curled paper.
  6. Do not mix paper or specialty media types in the paper trays.

Paper and paper specifications are important to your printer.  Take a look at the Paper Resource page to find out all you need to know about paper and other media recommended for use in your machine.

If you have other suggestions of ways to avoid jams share them with us in the comment section below.  Let us know what has worked for you and any lessons learned.  We look forward to hearing from you.

Finally, let’s take a fun look at what not to do to fix a paper jam.  By the way this is not a Xerox Printer in the video.  Enjoy!

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52 Comments

  1. Emma Nutter April 4, 2012 - Reply

    Keep paper moisture-free as much as possible.

    • Cheryl Otstott April 4, 2012 - Reply

      Hi Emma,
      Thanks for reading the At Your Service blog and for your comment. It is so true that moisture levels really make a difference on paper jams.
      Thanks,
      CherylO-Xerox

    • Ramy April 22, 2017 - Reply

      Hi
      I have printer 3020 xerox, I have always a problem with paper jamming. May be every time I used it , i use ROCO papers for printing
      I don’t know how to solve this problem
      It is really annoying me ,

  2. Hayley Maier July 8, 2015 - Reply

    I am getting constant paper jams in the WorkCentre 6400. Wondering if I need to replace a part.

    • Cheryl Otstott July 9, 2015 - Reply

      Hi Hayley,
      Thank you for reading the At Your Service blog. You do not mention where the jam is located. If you are getting the jam with in the machine and not at a tray or output area then please take a look at the solution for jam and you may need to replace the rollers. If this does not help please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  3. Abhijeet Kumar October 16, 2016 - Reply

    My Xerox WorkCentre 5655 is always getting paper jams in area 2a and 3c when I try to printer or photocopy a 2sided peper. One sided is fine but whenever I try to print 2sided it gets paper jam.. Please suggest on this…

  4. Garrett November 22, 2016 - Reply

    Hi, I think your blog might be having browser compatibility issues.
    When I look at your blog in Safari, it looks fine but when opening in Internet
    Explorer, it has some overlapping. I just wanted to give you a quick
    heads up! Other then that, great blog!

    • Cheryl Otstott November 29, 2016 - Reply

      Hi Garrett,
      Thank you for letting me know about the viewing issues you are seeing in Internet Explorer, I will let our people know about the issue and hopefully they can find a resolution.
      Thanks,
      CherylO-Xerox

  5. Terry December 6, 2016 - Reply

    Hi CherylO. Our Xerox Workcentre 5325 will not feed card stock without jamming. I cleaned the rollers but it did not work. Do I need to have it serviced? If so, how do I get service online? there doesn’t seem to be a, “Hey, could you come service this thing please?” section.

  6. Li January 12, 2017 - Reply

    I loved this kitty helper. Made me smile today….

    • Cheryl Otstott January 12, 2017 - Reply

      Hi Li,
      Thank you for reading the blog. I am glad the video made you smile and thanks for letting us know!
      Thanks,
      CherylO-Xerox

  7. Bob February 20, 2017 - Reply

    I’m getting constant paper jams in my V80. Letter sized only, 11×17 is fine…for now.

    This morning I pulled 17 sheets of paper out of the fuser, there was also a group of 3 & 9 (today). I’m now not sure if it is pulling 17 sheets at one time or multiple sheets are collecting in the fuser before it stops. It has been happening for several weeks and xerox has no answers yet.

    Our other V80 uses hammermill 20lb multi purpose paper with no issues.

    The paper is use for graphic work is Hammermill 28lb color copy digital, both sizes. I was having the same issue (not as severe) with 2 C75’s that I had for the last 3 years.

    Just thought I would throw this out there to see if anyone is havinf similar issues.

    Thanks

    • Cheryl Otstott February 23, 2017 - Reply

      Hi Bob,
      Thank you for your comment. Please take a look at the solutions for repeated jams. If these solutions do not help please consider posting your question on the Xerox Customer Support Forum or contact your local support centre for additional assistance.
      Thanks,
      CherylO-Xerox

    • Kathy October 19, 2018 - Reply

      We also have major issues with the V80 jamming. We have had them in since we got the machine about this issue and still no solutions. We have asked for them to replace the printer. Our jam is always in the cutting area. The strips of paper that get cut are coming out with the brochures and then it jams in the box cutting section. We can only open this unit when there is a jam. We have now bought a unit to suck out all the pieces of paper that are in this unit, don’t want to be putting my hands in there.
      As of yesterday, two more people came out about the machine.

      • Cheryl Otstott November 12, 2018 - Reply

        Hi Kathy,
        Thank you for sharing your experience with Bob and other readers. If the problem continues please contact the Customer Relations Help Desk for assistance.
        Thanks,
        CherylO-Xerox.

        • Kathleen Kuryliw June 18, 2019 - Reply

          Xerox came out and not much they can do. They suggested to cut off more of the brochure so the cutting size would be heavier. That is not a good solutions to this issue.
          The way the brochures go through the printer and they way it is trimmed is the issue. Bad design of the cutting unit. We had the C75 and had the same issues. Did not know at the time we signed up for the V80 it used the same cutting/trimmer unit. Not happy at all with the C80 printer. This printer has been problems since it came into our office.

          • Cheryl Otstott July 30, 2019 -

            Hi Kathleen,
            I am sorry you have not found a resolution. If you have not reached out to the Customer Relations Help Desk, please consider contacting them to see if there is any acceptable resolution.
            Thanks,
            CherylO-Xerox

  8. matt February 23, 2017 - Reply

    My workcenter is always getting jams in the A1 when using paper larger than standard 8×11, even when we are copying or printing something that doesn’t utilize the size of the paper in that tray.

    • Cheryl Otstott February 28, 2017 - Reply

      Hi Matt,
      Thank you for reading the At Your Service blog. You do not mention which Workcentre you are using so in general you need to make sure that you have programmed the machine for the correct paper size, type and color. Make sure that the paper you are using is within specifications for your machine. If these suggestions do not help please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  9. Nick August 10, 2017 - Reply

    We have the Xerox WC 7132. When we put papers needed copying in the top tray it only accepts the first paper halfway and stop and registers as a jam error. I open it up and put the papers back in and it keeps happening. Stopping at the same point each time.

    • Cheryl Otstott August 23, 2017 - Reply

      Hi Nick,
      Thank you for reading the blog. Please take a look at the solutions for clearing jams in the document feeder. Pay particular attention to cleaning the rollers and making sure the sensor is not covered or under bright light. If these solutions do not help please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox.

  10. Ben August 24, 2017 - Reply

    We have a Workcenter 3615 that jams when the paper tray is more than 3/4 full. It will pull the paper about half an inch and start to crumple, but if the paper level is lower it works great. Ideas?

  11. Ben October 5, 2017 - Reply

    We have WorkCenter 7545. Since last month it is giving really hard time with constant jams in every direction.

  12. Pete November 28, 2017 - Reply

    If you use an evaporative airconditioner in your office, like we do, don’t buy a Xerox printer.

    Probably better still, just don’t buy a Xerox Printer!

    • Cheryl Otstott November 30, 2017 - Reply

      Hi Pete,
      Thank you for reading the At Your Service blog. I assume that you are having issues with environmental conditions. You can look up the specifications for your machine on the support pages if you think that might help.
      If the problem continues please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  13. Bob January 2, 2018 - Reply

    My Xerox XC830 desktop copier paper feed has begun constantly jamming, both in feeds from the paper tray and from the pass-through port. About a third of the sheet copies before it jams. The jams occur with several types of paper. It appears to be a new problem with the copier itself. Any suggestions on how I can correct this?

    • Cheryl Otstott January 9, 2018 - Reply

      Hi Bob,
      Thank you for reading the At Your Service blog. Please take a look at the solutions for paper jams. Please review all of them.
      If the problem continues please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  14. Gary Oswald February 23, 2018 - Reply

    I have a Xerox 5308 copier with paper jam issues. The jams occur in the same spot, the black roller at the back of the machine. The roller doesn’t spin fully but I don’t know if it’s supposed to. The paper doesn’t tear and can be manually removed easily. Help!

    • Cheryl Otstott February 28, 2018 - Reply

      Hi Gary,
      Thank you for reading the At Your Service blog. Please take a look at the solutions for paper jams. Pay particular attention to the two solutions for cleaning the rollers.
      If the problem continues please review your options for service.
      Thanks,
      CherylO-Xerox

  15. Jade March 7, 2018 - Reply

    Hi there every time I try to photo copy from the glass part of my Xerox 6605 it constantly says paper jam and only allows me to photo copy from top feeder once and then it will jam wont allow me to change settings correctly it will NOT let me photo copy from the glass!!

  16. Muriel March 22, 2018 - Reply

    completely cleared paper jam however the error code won’t reset

    • Cheryl Otstott March 30, 2018 - Reply

      Hi Muriel,
      Thank you for reading the blog. You do not mention which machine you are using. As a general solution for an error code that will not go away – power the machine off, remove the power cord, wait 2 minutes plug the power cord back in and turn the machine back on. If the error continues, please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  17. Moagi March 27, 2018 - Reply

    Good Day

    I have problems troubleshooting a paper jam error on a WorkCentre 5665 machine. It keeps saying there’s is a paper jam on the fuser module exit. Every time I check for the paper jam, there is no sign of paper. I then realised that the pink plastic wrap around the roller in the fuser module had been worn out. So I changed the fuser module altogether for a newer one, but the machine still reports a paper jam error. What should I do?

  18. Lisa Speer May 21, 2018 - Reply

    how do you get a paper jam out of back of WorkCentre 3615?? Lower half is jammed

  19. Dennis September 9, 2018 - Reply

    we have a workcentre 3655 that refuses to print textured card stock for postcard mailings. it starts to feed the stock about 2 inches, then blows a paper jam warning open rear cover remove jam. there is no jam, it doesn’t grab it any further than 2″. is the texture of the card stock the problem? we are using avery textured white stock that meets us postal regs. we choose card stock both on the machine and in the print preferences & follow all the avery recommendations. we tried both tray 1 & by-pass. please help

    • Cheryl Otstott October 10, 2018 - Reply

      Hi Dennis,
      Thank you for reading the At Your Service blog. Please check out the specifications for the accepted weights for card stock. If the stock you are using is heavier then you will have the issues you are seeing. If it is within weight then take a look at the Paper Facts that will explain the smooth and rough stock. If these documents do not help please consider contacting your local support centre for additional assistance. .
      Thanks,
      CherylO-Xerox

  20. Kathy October 19, 2018 - Reply

    We have had our V80 for almost 2 years now. This machine is terrible for paper jams in the cutting area. It cuts the paper and instead of it dropping to the box unit, it comes out with the brochures we are printing. It then has too many strips of paper in the unit and it jams. You can’t get into this unit until you have a jam. We print about 20 brochures and it jams. Some days it works fine and other days it does not. We have had Xerox reps in many times to figure out the problem, no resolution to date. Xerox has gone in made it so it cuts off more, did not fix the issue.

    Anyone else having issues with the V80 with paper jams in the cutting area. (E1, E2 & E3)

    • Cheryl Otstott November 12, 2018 - Reply

      Hi Kathy,
      Thanks for reading the blog. Please consider posting your question on the Xerox Customer Support Forum and see if other customers may have suggestions for you. Also consider contacting customer relations for additional assistance.
      Thanks,
      CherylO-Xerox

      • Kathleen Kuryliw November 13, 2018 - Reply

        We have had a Xerox service person in here since we have got this machine. It still jams when we print the brochures. It is in the cutting area where it jams. Will also repost to where you suggested.

        • Cheryl Otstott December 6, 2018 - Reply

          Hi Kathleen,
          Thanks for replying. I trust you have gotten the situation resolved. If not please contact your support centre.
          Thanks,
          CherylO-Xerox

  21. Mariam May 15, 2019 - Reply

    Hey : my zerox 5222 keeps on getting paper in A1 every time I print or copy on both sides

  22. Mariam May 15, 2019 - Reply

    My Xerox 5222 can’t copy on top ,paper won’t go through top feeder , I need help please. Thanks

    • Cheryl Otstott June 11, 2019 - Reply

      Hi Mariam,
      My answer is in your previous comment.
      Thanks,
      CherylO-Xerox

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