Security! Security!


Security is so very important in this digital age.  Lately there has been some media attention concerning information being stored on hard drives of printers and copiers.  Please read this Xerox blog about the news coverage.  Xerox hears your concerns and has always strived to make sure our machines are secure and your information is safe.  As we all know hackers and opportunists exist and will continue to try to steal information and identities.  It will take us all working together to safeguard your data.

I would like to make you aware of some of the information available to you from Xerox.  Xerox has a website devoted to security, security features and security options.   Also the hard drive information issue is addressed in a document that will explain the options available for protecting your hard drive.  We even have a program to assure that the data in your old products is properly and safely disposed of when you replace a competitor’s machine with one of ours.

Let’s look at a few specifics concerning hard drive security on copying and printing devices.

  • Not all copiers have hard disk drives. Those that do not are not at risk.
  • Some copiers and multifunction devices have hard disk drives, but do not use the hard disk drive for the copying function. These are also not at risk.
  • Those copiers and multifunction devices that use hard disk drives for copying should have an “image overwrite” feature that destroys the copied image immediately. That function should be built in, (which Xerox does), or installable via a security kit. If neither solution exists for the product, it is at risk.
  • Most copiers and multifunction devices that have hard disks include a disk encryption feature which encrypts all stored customer image data with the state-of-the art Advanced Encryption Standard (AES) encryption algorithm.
  • Xerox has developed a disk removal program so that prior to a device being returned a Xerox technician will remove the disks and leave them with the customer. This program charges a flat fee per machine for the service. Contact Xerox Customer Support for information on fees and availability in your area.

Again our goal is to keep your information secure.  Online Support also has  information about security.  You can search on “security”,  “hard drives” and / or “image overwrite” to find out what you need to do or what you can do to protect your information.   Please look over the information provided and contact Xerox with any issues or concerns.

Take a look at this fun video about the serious business of security and then explore the links and familiarize yourself with all the security features and options available to you.  If you have any questions please do not hesitate to contact us.

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  1. David Uno June 15, 2010 - Reply

    I am glad I have only Xerox Equipment in my shop.

    • Cheryl Otstott June 22, 2010 - Reply

      We are glad you have our equipment too!! Thanks for choosing Xerox.

  2. Samantha Scalese June 23, 2010 - Reply

    I’m such a newbie when it comes to all this, thanks for taking the time to write this up, keep them coming! At Your Service » Blog Archive » Security! Security! was a wonderful read.

  3. Kamrul December 23, 2010 - Reply

    Dear Sir,

    We have a printer that is

    Xerox WorkCentre 5020/DN PCL 6

    Sir we need to open the web page of this printer by it’s administrator mood.
    But it needs to enter the password.

    Sir please send me the password.


    Cutting Edge Garments

    • Cheryl Otstott January 7, 2011 - Reply

      Mr. Kamrul, Thank you for your comment. On the Xerox WorkCentre 5020 DN to access the printers webpage please try entering the default username of “11111”. Leave the password field blank if using this login. If the username or password has been modified or forgotten, contact your System Administrator. If your System Administrator does not know what the username and password were changed to then service would need to be dispatched to reset the username and password. I hope this answers your question if not please feel free to contact support.

  4. mr. white April 10, 2011 - Reply

    default username and password reset procedure for xerox phaser 3600.

    • Cheryl Otstott April 15, 2011 - Reply

      Hi Mr. White, Thank you for reading the blog and please contact customer support for information on resetting the default username and password for your machine.

  5. mimi April 18, 2013 - Reply

    Sir,We are using workcenter 5020 xerox machine.We have been trying to implemenbt some security features but every time we try,it says centreware internet service and we could not do anything.It doesnot take admin password too.What will be the default admin name and password and hot to reset in case if we forget it?

    • Cheryl Otstott April 18, 2013 - Reply

      Hi Mimi,
      Thank you for reading the At Your Service blog. Please look at the solution for the default login information for the Centreware Internet Services (CWIS). If you have forgotten the password you would need to contact service to have it reset.

  6. Abdussamad Argungu September 10, 2014 - Reply

    Hello !
    Am getting an Error
    When the Machine StartUp.
    here is the Error Code: “U9”.

    • Cheryl Otstott September 11, 2014 - Reply

      Hi Abdussamad,
      Thank you for reading the At Your Service blog. Unfortunately you do not mention which machine you are using. I would suggest going to the online support page choosing your machine and then entering the code in the search box to see if there are any solutions. If not please consider contacting support.

  7. sushil prasad November 18, 2014 - Reply

    Dear Sir, I have xerox workcentre 5020.i want to set IP address but i’m not able to do it. can you please tell me the procedure to set IP address of my printer.
    kindly let me know at the earliest

  8. Sandip Guha September 21, 2017 - Reply

    I have Xerox WC 5020/DN. Forgot the administrator username / Password . Please share how to reset or configure. Serial No. 3xxxxx

    • Cheryl Otstott September 25, 2017 - Reply

      Hi Sandip,
      Thank you for reading the At Your Service blog. The default administrator username is 11111 there is no default password so you should be able to just enter the administrator username and leave the password blank. If that does not work you will need to contact your local support centre for further assistance.

  9. Jaswant Singh October 28, 2017 - Reply

    Hello Sir,

    We have a Xerox 5020 machinne in our office. Some day ago, the company man, on our request, set a password on this machine. Now we want to delet this password because we are facing problem in printing and scanning after this. Kindly help.

    • Cheryl Otstott October 30, 2017 - Reply

      Hi Jaswant,
      Thank you for reading the At Your Service blog. You will need to contact support for information on resetting or deleting that password.

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