October 29th, 2013
Xerox Copier Assistant improves the accessibility to the copying functions of Xerox copiers and multifunction printers. This software will enable your employees and/or customers to have easier access to the copying capabilities. This technology is an alternative to the standard touchscreen on the machine. The software helps anyone but especially people who are wheelchair users, blind or visually impaired to easily and independently program copy jobs and make copies.
The key features of the software include:
- Improved accessibility to copying features, including advanced copy jobs like two-sided and stapling
- Enlarged on-screen user interface provides an alternative to the standard touchscreen user interface
- Simplifies copying jobs with easy-to-use, easy-to-program features
- Minimizes learning curve by leveraging PC and keyboard technology and peripherals like “Braille” keyboards, screen magnification software, foot switches, etc.
- Achieves Section 508 compliance
- Embedded text-to-speech software talks the user through the copying steps, including advanced tasks such as stapling, collating and two-sided copying, as well as indicating when doors are left open or if a paper tray is empty (only available in English)
Xerox Copier Assistant is available on the Xerox Support & Drivers website. The Xerox Copier Assistant page is where you can find and download the software. Included in the download is the user documentation including the User Guide and the installation instructions. You can find more information about the software and the compatible Xerox products on the software product page.
Below is a screenshot of one of the screens that you will see on the PC. As stated before the program also contains a text-to-speech competent that can read the screen to the user.
Please take a look at this software and see if it can help you, your employees and customers more easily access your Xerox copier and multifunction devices.
October 22nd, 2013
Okay so I wasn’t around yet but today, Tuesday October 22, 2013, is the 75th anniversary of the day the first xerographic image was produced and Xerography began. It is amazing to think how far the xerographic technology has come in that time. Back on October 22, 1938 Chester Carlson, a patent attorney and part-time inventor, made the first xerographic image. The first image was a hand written note that simply read “10-22-38 ASTORIA”. The copy is preserved in the Smithsonian Institution.
Business might still be making copies with carbon paper if Chester Carlson had not been laid off in 1933 from Bell Telephone Laboratories. Carlson was unemployed so he returned to school and earned a law degree. He then took a job in the patent department of an electronics firm in New York. Mr. Carlson became frustrated with the tedious process of copying patent drawings by hand, so he began experimenting in a makeshift laboratory behind a beauty parlor in Astoria, Queens in New York City with using electrostatic attraction to adhere powder to plain paper. In 1938 he successfully copied the date and location, “10-22-1938 ASTORIA” onto plain paper.
In 1942, Carlson received a patent and then in 1947 the Haloid Co. won commercial rights to xerography and became Xerox. In 1959, Xerox sold the first automatic copier the Xerox 914 Copier and the rest, as they say, is history. If Carlson were still alive he might be surprised to learn his invention began an information revolution that has continued to this day, making information readily available and expanding the world’s total knowledge. Infotrends, an independent industry consultancy, estimates that over 3 trillion copies and prints were made around the world last year on products fathered by Carlson’s invention.
I have included a video of the evolution of Xerox - 75 years in 75 seconds. Find out more about the history at Xerox.com and at the Celebrating 75 years of Xerography. You can read the full history in the Story of Xerography . Just imagine what the next 75 years will hold!
“Today, we celebrate our history, but we’re not just looking back. We’re celebrating the future and how Xerox will continue to simplify the way work gets done.” – - Ursala Burns, Chairman and CEO
READER’S ASSIGNMENT – Your mission, if you choose to accept it and I hope you do, is to leave a comment on this post about how xerography has impacted your business or life.
October 4th, 2013
Toner is the life blood of many of our printers. We have unique toners known as the Emulsion Aggregate toner (EA Toner) and Emulsion Aggregate Ultra-Low Melt toner. These toners are manufactured in an expanded plant in upstate New York. I thought I would take this opportunity to explain what these toners are and how they work. First let’s look at conventional toner. Most conventional toner is manufactured by starting with just the right plastic, which is then melted mixing in pigment and special ingredients, and pulverizing the resulting block of composite plastic to a fine powder. Finally, the powder still has to be processed to remove oversized chunks and ultra-fine particles. This multi-step process results in non-uniform angular particles with a somewhat wide size and shape distribution.
EA Toner is a chemically grown toner comprised of very small and consistent particles. The EA Toner requires no fuser oil and less toner per page to produce sharper color images than traditional toner, for superior image quality.
The advantages of EA Toner include:
- Sharper, more uniform image quality
- Improved fine lines and text
- Faster warm-up time
- Less Waste
- May lower the total cost of ownership over the life of the machine
In addition to that, the amount of carbon dioxide emitted in production is much less (about 65% of traditional method), and usage efficiency of toner in printing is higher. So, this is an environmentally friendly toner.
In EA Ultra-Low Melt toner, the color material for magenta was changed and the reproducibility of red color was increased. The toner also now generates brilliant colors with sheen and thickness; this was accomplished by making it easier to melt so that the surface of images becomes smoother. By adopting a new wax and optimizing the emulsion aggregation process to generate toner, the sheet stripping performance has been improved to enable smooth sheet stripping from a fuser roll in the fusing process which enables high image quality and high productivity at the same time.
The EA Toner is available for use in many of our machines. Please check your printer or multifunction printer product brochure or specifications found on the support page for your printer to find out if your machine uses the EA or EA Ultra-Low Melt Toner.
Now let’s see why we recommend that you always use genuine Xerox Toner!!
September 17th, 2013
Xerox Remote Print Services makes it easy to manage your networked Xerox equipment. Xerox Remote Print Services allows for easy, seamless and hassle-free meter reads, supplies replenishment and enhanced device maintenance and support. Join us tomorrow, Wednesday September 18, for an Expert Event to get your questions answered about using these solutions and connecting your Xerox devices to the Xerox servers.
Xerox Remote Print Services consists of automated meter reads, automatic supplies replenishment and remote diagnostics. Meter reads makes the task of collecting and submitting meter reads for tracking and billing of Xerox devices usage automatic. Hassle free and no time consuming work for you and the reads are submitted on time.
Automatic supplies replenishment automatically orders certain supplies for your machine as they are needed. You are less likely to be caught without the supplies you need anymore!! The orders are based on actual usage so no excess inventory just the right supplies right when you need them.
Remote Diagnostics is available free of charge on newer devices and enabled when the new device is installed. Remote Diagnostics is a fast way to resolve potential machine issues and receive assistance. This feature enhances the troubleshooting and repair process. Diagnostic information from the machine will be sent to Xerox and then troubleshooting information will be returned to the machine to potentially help in resolving the issue. If the issue requires a technician then the diagnostic information will be available to the technician, this information could make the repair process quicker and easier.
Most Xerox devices come with the Xerox Remote Print Services automatically enabled, some of our more mature (okay older) machines require a simple and free download called Xerox Device Agent – Lite (XDA-Lite). Xerox Device Agent – Lite (XDA-Lite) does more than just enabling Xerox Remote Print Services for the older machines it also provides a fleet management application that allows you to view the status of each machine and more. Large and enterprise equipment use Centreware®Web which is also a free download. Both of these downloads are available through the Xerox Remote Print Services website. The following picture is an example of one of the screens that you will see in your CentreWare Internet Services (CWIS) when you have Xerox Remote Print Services on your machine.
To find out more about these features check out the Xerox Remote Print Services webpage at Xerox.com that covers all the information and has many useful links. There is even a Machine eligibility test that will let you know if your machine(s) can take advantage of the Xerox Remote Print Services Automated Meter Reads and Automatic Supplies Replenishment. You can also take a look at the Remote Print Services Supported Product list for more detail. There is also a Xerox Remote Services Security White Paper that will answer your questions about the security of the Remote Print Services and CentreWare Web.
So get Xerox Remote Print Services working for you and just sit back and let us handle those meter reads, supplies, and maintenance concerns for you!!
September 10th, 2013
Have you ever wanted to ask an Expert? Well whether you have or not you are going to have a chance at our Expert Event on the Customer Support Community. So what is an Expert Event you ask? Well in this event you will have the chance to ask questions about connecting your Xerox Products to the Xerox servers for use with the automatic Meter Reads and Automatic Supply Replenishment programs and enabling more efficient service and support.
Our expert of the day will be Milton Houser-Bell. Milton, who has been with Xerox for over 40 years, is our IT Service Delivery manager for connectivity of Xerox products. He has an extensive knowledge of connecting Xerox products to the back-end systems that enable the use of Remote Service offerings such as Automated Meter Reads.
So how do you get to Ask the Expert? Well there is no clandestine meeting place or elaborate code. Simply head over to the Xerox Customer Support Community on Wednesday September 18th and post your question regarding connectivity on the Ask the Expert board. Milton will answer your questions throughout the day. You will need to either choose the notification option for your post or check back through the day to see the answer to your question and to see the other questions and answers asked throughout the day. Please note that the event will be in English only.
Milton will share his knowledge on the best ways to troubleshoot issues you may be having, recommend connectivity steps and help to re-establish connections of devices that may have lost connection with the Xerox server. This is a free event and you can continue the conversation on the Support Community boards after the event or for questions you have that are not related to the event subject. The Support Community is a great resource to find answers and solutions for many issues.
We look forward to seeing you at the Ask the Expert event and watch for future events on different subjects. Remember to save the date Wednesday September 18th.
August 13th, 2013
Did you know Xerox offers events all over the globe? Xerox also offers webinars and replays of events. All of this information is just one more way we support you and your business. The events include worldwide conferences, tradeshows and other Xerox RealBusiness Live! Events. There is also online access if the event is not near you or you missed it by navigating to the Xerox Events home page.
Watch this highlights video about what you can expect to see at events.
The website allows you to choose the events you want to search for as well as the location. You can get all the information about the event and even register online to attend the event. There is about 3 years of events archived so that you can review information from previous events that is still relevant to you, your customers and your business.
Subjects of these events range from an Open House for the Federal Government, Targeting the Right Markets, Media Making a Difference to Sustainability: It’s Good to be Green and so much more. You are sure to find an event that will interest you.
Take advantage of the expertise available through these wonderful programs and plan to join an event in person. You will learn a lot meet people that have useful information for you and meet other people with the same business interests as you. They are great learning and networking events.
July 9th, 2013
Archiving documents was a time and space consuming process if you relied on hard copy documents. Scanning came along but sometimes it was not easy to find what you scanned. It also takes time to scan to the proper location. Stop playing hide and seek with your valuable information. There is an answer to address these issues – ScanFlowStore is a wonderful way to secure and organize your documents and it is simple to use.
ScanFlowStore is what is known as a middleware, it is an accessory not a standalone product and works in conjunction with your server. The process is easy and requires little training for users that are already familiar with the Xerox multifunction device. Simply load the documents to be scanned select the scan template, answer some key questions and scan. The scan template will send the document to the proper location in the proper format as defined in the template.
The documents are fully text searchable and can be retrieved by word search from any workstation on the network. ScanFlowStore lets users store documents as either secure PDFs or editable Microsoft Office or Open Office compatible files so that there can be collaboration on the document or the document can be edited. The options of barcodes, Bates stamping and audit trails are just a few of the capabilities available to make archiving and retrieving documents logical and easy.
See if this solution is a good fit for your business workflow. To find out more visit the ScanFlowStore website, review the brochure or watch the helpful array of videos available about the product. Support is available at the ScanFlowStore support page. I have included an introductory video below to help explain this product in more detail.