December 10th, 2013
We have added some new boards to the Xerox Customer Support Community. The boards are the Mobile Printing board and the FreeFlow Production WorkFlow boards. If you use these applications please sign up for the forum so that you can post questions to these new boards. You may be able to find the answer you need already posted in the boards or you can post your questions to get the information you need. Below is a list of the products covered by these boards. Click on the board link to go to the board on the Forum. Click on the name of the product to view the support page for the product where you will find documentation, support and updates where applicable.
The Mobile Printing board is for questions about the following:
The FreeFlow Production WorkFlow boards include :
These new boards are just another way we are trying to bring support for our products closer to you so that you can get the answers you need. When you post your issue please provide as much detail as you can about the issue including operating system, device, and application being used. Also include any error codes or messages you are seeing. These details will help people suggest answers or solutions to your issue.
If you use or are interested in these products head over to the Xerox Customer Support Community and take a look at the information that is already there or post a question yourself. We look forward to seeing you there.
December 3rd, 2013
The Xerox Customer Support Forum has added a couple of new helpful features. One feature is the Recommended Content block. The Recommended Content block displays at the bottom of posts. The recommendations are other posts that contain similar information to the post at which you are looking. This will give you other options for possible answers to questions or issues you are having with your machine or application. We hope you will consider clicking on and reading the other related posts to see if you can find additional useful information. This feature combined with the forum search should help you to find information about your issue if it already exists on the forum.
The other new feature is the suggestions that will display as you enter the subject for your post. You will see displayed posts similar to the title that you are typing in to the subject field. If you do not want to see the suggestions you can turn off the feature by selecting Turn Off Suggestions in the lower right corner of the drop down box that displays. This feature could find you an answer before you even start to post your message. How is that for efficient?! Try out these new features and see if they simplify your Xerox Customer Support forum experience.
Remember that there is also a section on the right that highlights the latest solutions titled New Solutions. There is a link in this section called Find More Solutions that will expand to show you a list of accepted solutions. This section is another good source of solutions for issues on the forum.
Take a look at these features as you look for solutions on the Xerox Customer Support Forum. If you don’t find the information you need through these features then please post your issue and see if someone has the answer you need.
November 22nd, 2013
Have you ever had a message come up on your machine and you do what it says but the message just won’t go away? It happens sometime and though I would love to be able to tell you exactly why it happens it will remain one of those mysteries like why do you press harder on remote-control buttons when you know the battery is dead? But those messages happen so what to do. Well first if the message is telling you to do something like empty the waste tray, try doing it again. If it is a message about a tray, cover or door make sure it is closed all the way. Some messages have you do things that have something to do with sensors on the machine and sometimes those sensors need a few seconds to reset. For instance in the case of the Empty Waste Tray message the waste tray has to be out of the machine for at least 5 seconds before it is returned to the machine so that the message will clear. Sometimes we just do things too quickly so slow down, count 1 hippopotamus, 2 hippopotamus, etc. and then see if the message clears.
You can look for other resolutions by going to the Support page for your machine and typing in the message as it appears on the display or report. Follow the directions in the solution and see if that helps. Depending on the message you may be asked to turn off the machine. Again slow and patient, turn the machine off and wait 30 seconds to as much as 2 minutes may be required depending on the machine. So you can count 1 hippopotamus, 2 hippopotamus, etc. and no cheating by just saying 1 hippo, 2 hippo, etc., that will not work. For the longer wait times try singing your favorite song or close your eyes and take a mini vacation in your mind, then power on the machine.
You can also go to the Customer Forum and search for the message or post a question about a message there and someone might have a great answer for you. If the pesky message still will not go away then you will need to call for support. When you call support make sure you have your serial number and the exact message. The exact message is important, telling the support person it says something about the paper tray will not help us help you. We need to know the exact message to give you the best support possible.
So I hope you never get one of those messages that will not go away but if you do you at least know where to start and what to do.
November 8th, 2013
How many of you work a “normal” 8-5 day? Is 8-5 really still the norm? I don’t know about you but I have a different schedule and with today’s fast paced world, many businesses have extended hours and some may even be open 24 hours a day. So what if you need service on something? Wouldn’t it be nice if you could get service on your time and not just between 8-5? Well that brings me to Xerox XTend Service. XTend Service allows you to customize your service agreement to better meet your needs. You can add none standard times or even 24 hour service. The Xerox XTend Service agreement is available in addition to your Full Service Maintenance Agreement.
You decide when you need us and we will try to make it happen. Need service available on a holiday we can do that. The XTend Service is a way to increase convenience and uptime for your products during those times that do not fit into the 8-5 box. The XTend Service offerings are backed by our Xerox Service Team. To find out more information on these service options read the brochure, call your local Xerox Sales or Service representative or visit the Xerox Support page. Xerox XTend Service is just one more way Xerox is working to meet the needs of you, our customers, because we understand that 8-5 is not the norm anymore.
November 5th, 2013
At the Customer Support Centres we are asked “What printer or multifunction device should I get?” We can’t really answer that question because we do not know your network environment or your work processes. So if you are looking for a Xerox printer try our new product locator to find the printer that meets your needs. The Product Locator website will pose a few questions to narrow down your search to the products that will meet your business needs and present you with a list with short description of the machines, pricing information and/or information to find out how to purchase the device. You can read the short descriptions and use the ”Learn More” button to view further details of the machines you find on the product pages.
On the product pages you will find detailed information about the features and tools available on the machine along with useful links to more information. One of the links is a link to the support pages for the machine. The support page offers documentation, frequently asked questions, how-to information and drivers and software, some pages will also include videos. All this information can help you decide which machine(s) are the right fit for your work processes.
On the product pages you may also find reviews from other users. We hope that once you have used one of our products that you will add your review to the product page for your machine so that others might learn from your experiences with the printer or multifunction device that you are using.
This is a screenshot of the Product Locator website. Click on the screenshot to be taken to the page to begin your search.
Enjoy the search!
October 29th, 2013
Xerox Copier Assistant improves the accessibility to the copying functions of Xerox copiers and multifunction printers. This software will enable your employees and/or customers to have easier access to the copying capabilities. This technology is an alternative to the standard touchscreen on the machine. The software helps anyone but especially people who are wheelchair users, blind or visually impaired to easily and independently program copy jobs and make copies.
The key features of the software include:
- Improved accessibility to copying features, including advanced copy jobs like two-sided and stapling
- Enlarged on-screen user interface provides an alternative to the standard touchscreen user interface
- Simplifies copying jobs with easy-to-use, easy-to-program features
- Minimizes learning curve by leveraging PC and keyboard technology and peripherals like “Braille” keyboards, screen magnification software, foot switches, etc.
- Achieves Section 508 compliance
- Embedded text-to-speech software talks the user through the copying steps, including advanced tasks such as stapling, collating and two-sided copying, as well as indicating when doors are left open or if a paper tray is empty (only available in English)
Xerox Copier Assistant is available on the Xerox Support & Drivers website. The Xerox Copier Assistant page is where you can find and download the software. Included in the download is the user documentation including the User Guide and the installation instructions. You can find more information about the software and the compatible Xerox products on the software product page.
Below is a screenshot of one of the screens that you will see on the PC. As stated before the program also contains a text-to-speech competent that can read the screen to the user.
Please take a look at this software and see if it can help you, your employees and customers more easily access your Xerox copier and multifunction devices.
October 11th, 2013
What is an annotation? According to dictionary.com Annotation – [an-uh-tey-shuh n]–noun 1. a critical or explanatory note or body of notes added to a text. 2. the act of annotating.
The Annotations feature on your Xerox multifunction printer enables you to automatically add a comment, page number, date or Bates Stamp to your copies. You can select any or all of these annotation options and decide where on the copies they should print. You can also select the appearance of the annotations such as the font size and font color if color copying is available on your machine. Annotations are available in the Copy mode only. Not all machines will have this feature, to find out if yours does please consult the documentation or the support page for your model.
The following is an example of the User Interface you might see when you are setting up annotations at the machine. Your screens may vary depending on the model of your machine and the features available.
Some of the annotations that may be available to you include:
The Page Numbers option will automatically print a page number at a specified position on the page. The page number is even printed on both sides of a 2 sided copy. The 2 sided copies will count as two pages and number accordingly.
The Comments option will add a comment using alpha-numeric characters in a specific position on the page. An existing comment can be added or a new comment can be created and edited.
The Date option will add today’s date in a specified format and position on the page. The date printed is the date set on your device.
The Bates Stamp option will add a selected Bates Stamp in a specified position on the page. Bates Stamping is used primarily in the legal and business fields and consists of a set prefix (such as a case number or client reference) together with a page number applied to a document as it is being copied. The prefix can contain alpha-numeric characters. You can add a new prefix or choose an existing one from the list provided. The picture to the right shows an example of a Bates Stamp.
Annotations are a handy option for your copies and it will let you tell which is the copy and which is the original. It is hard to tell sometimes!!