Online Support Assistant

Watermarks and Your Xerox Printer

Submitted by Cheryl Otstott
May 17th, 2013

No, this is not the watermark left on your wood furniture when your friend puts that glass covered in condensation down right next to the coaster!!!  Nor is it the mark left after the flood caused by bubble bath gone wrong the night that babysitter used too much Mr. Bubble!!  But I digress…   A watermark, in this case, is an image printed in the background of a copied or printed page or pages. Watermarks can be used on a document to designate the document as confidential or as a draft.  Or you can put a version number or a date on the document.  There are several predefined watermarks you can use or you can create your own.  The watermark is a handy feature on many of our machines. 

I like watermarks because it is a visual representation to let me know I am working, for instance, with a draft version of a document, this is very helpful for documents that are printed out multiple times for editing and revising.  Watermarks can also be used to put your name on a document you created, that way no one can take credit for your work!!  Watermarks are a simple way to secure your confidential or intellectual property.   The marks can be customized; you can choose the size, orientation, font and even color of the watermark to fit your needs. 

Watermarks can also be added to copies on some of our machines.  Standard watermarks available for copies include the words Draft, Confidential, the Date and Time, a Control Number or a watermark of your creation.  The watermark is a great security feature as well because they cannot be removed or manipulated as you might be able to do with a header or footer. 

To learn more about the watermarks available on your machine please search for “watermark” in Online Support for your model machine.  To get to your machine’s support page click here and enter your machine model number, then type ”watermark” in the search field. 

Below I have added the screenshots of the Watermark Editor on the Windows drivers (watermark editor is also available in the Mac drivers) and a screenshot of what the copy watermark screen might look like on your machine.  The third image is a couple of samples of watermarks.  Click on the images to bring up a larger view.  Remember your screens may vary depending on your model of machine and how your machine is set-up, so these screenshots are only examples.  Example, another good watermark word!!

Copy Layout Adjustments – The Perfect Copy

Submitted by Cheryl Otstott
April 30th, 2013

Let’s talk about a couple of features used in the basic copy function -  Edge erase and Image shift.  These layout adjustments help to give you the highest quality copies possible by fixing some of the edge and alignment issues you might encounter if you use a less than perfect original. 

The edge erase will allow you to erase marks on copies that are made by punched holes, staples, headers, footers and any other stray marks in the margins.   By modifying the edge deletion parameters you can eliminate those unsightly marks so your original will look clean and show no evidence of the holes or staples.   With the edge erase feature you can choose All Edges which will produce a consistent margin erase on all margins from 0 to 2 inches in size.  The Individual Edges independently erases each margin in differing amounts between 0 to 2 inches. The Individual Edges feature gives you more flexibility; you can choose top, bottom, left or right and repeat the setting for 2 sided copies.

Edge Erase Screen Example

The Image Shift feature is a layout adjustment feature that will allow you to auto center the copy or adjust the image shift independently using the margin shift or the preset shift right and shift down features.  The image can be shifted in an amount from 0 to 2 inches.  Copies can also be made with a margin added to the top, bottom, left, or right. When making two-sided prints, the shift position can be set for both side one and side two.

To find the instructions for using these features on your machine access the support page for your machine and then search on edge erase or image shift.  Try incorporating these features next time you have a less than perfect original that you need to copy.  You will be surprised at how much better your copy will look. 

Configuration, System or Settings Report = Useful

Submitted by Cheryl Otstott
April 16th, 2013

Today I want to talk about the Configuration, System or Settings Report (the name of your report may vary depending on your machine model).  This report has tons of information about the machine and can be so helpful for so many reasons.  The report will tell you what options you have available and how your machine is set up.  The report tells you how your defaults are set and the IP address if it is a networked printer.  These are just a very few of the items listed on the report.

The video below shows how easy it is to print the configuration, system or settings report.  This video is for the WorkCentre 5645/5655 but the steps are similar and many machines. 

Please enable Javascript and Flash to view this Viddler video.

Why should you print this report?  Well if you have a service call placed it may help the technician solve the issue or it can help you reset any options that may be changed during the call.  If you purchase or have another machine you can use the report to set the machine up the same way.  If you use Online Support or call in for support the report may be needed to find out information about your machine.  Finally if the office gremlin changes something when no one is looking you can use the report to reset your settings. 

It is a good idea to print the report periodically so you have a current one on hand if the need arises.  Some people leave the report at the machine or store it in a folder near the machine.  You will see some things that don’t really make sense like random numbers and letters, but surprisingly that stuff actually makes sense to somebody.   To find out how to print the report just go to the Online Support Page on Xerox.com and enter your model number.  Search on configuration or settings to find the instructions for printing the report. 

 Now go over there to your printer and print out that report….You’re still here reading aren’t you?  Go, print, be gone!!

Xerox Support & Drivers Tour!!

Submitted by Cheryl Otstott
April 5th, 2013

You know that I talk about the Online Support for your machine all the time.  Well now we have a video that will walk you through the online support and drivers pages.  The tour is geared toward one machine but all of our machines have the same basic setup and flow.

I want you to watch the video so that you will know exactly how to navigate through the pages to find everything you need for your machine.  The information found in these pages may save you a call to the support centre or even a service call.  What you find on the support and drivers pages may get your machine up and running if you are having a problem and lessen your down time.

The video uses a yellow ball and a red bull’s-eye to guide you through the various sections and tabs.  Ok so we don’t have a bouncing ball you can follow like on some TV shows and movies but feel free to sing or hum your favorite song as you follow our stationary yellow ball!!

Please consider bookmarking the video so that you can return to it to help you navigate the support and drivers site or to train new users on where to find help with and answers about your Xerox printers and/ or multifunction devices.

YouTube Preview Image

Xerox and Mac Mountain Lion OS X 10.8

Submitted by Cheryl Otstott
March 29th, 2013

 

I am happy to report that March was a big month for getting Drivers posted for the Mac Mountain Lion OS X 10.8.  Many drivers were loaded during the month of March for Phaser and WorkCentre.  Please navigate to the support page for your machine and see if the drivers are there for your machine.   I know that many of you have been waiting patiently and we do truly appreciate your patience as we got all the drivers written, tested and uploaded.  Please check out the Drivers and Download page for your machine and download the driver for your machine(s).

If you have any questions or issues with the drivers please search the online support for answers or you can head over to the Xerox Customer Support Community Forum to search for an answer or post a question there.  There have been several threads about printing from Mac OS X 10.8 to Xerox Printers, you just might find an answer to your questions there.   The Customer Support Forum is a great place to get information, advise and answers from Xerox users all over the world.  As always you can also contact your local support centre if you need further assistance.

Thanks again for your patience with us and happy printing!!

Xerox Online Support Gauges Your Time and User Level

Submitted by Cheryl Otstott
March 26th, 2013

 

As you know, if you are a regular reader of this blog, we want you to use the Online Support to help you set up and use your Xerox printers or multifunction devices.  If you have been over to the Online Support chances are you have seen some symbols up in the right hand corner of the solutions.  These indicators are user level and time.  The user level suggests the level of experience needed to perform the solution.  The user level is there to help you decide if you want to attempt the solution or if you might want to have someone with more experience or a system administrator or PC/Network guru to handle the steps in the solution. Below is an example of the symbols you might see.  This one indicates that the solution is for a general user which would mean someone with a basic knowledge of printers or multifunction devices should be able to perform the solution. 

 

There is also a timing indicator to let you know approximately how much time it will take for you to complete the solution.  In the example above it is 5 minutes.  That way you know whether you have time for the solution before that next conference call or meeting.  These times are a “guesstimate” because networks and PCs are all different so times may vary.  Not all the products have the indicators but for those that do it is a helpful tool.  Make sure you look for the indicator at the top right of the solution next time you find your solution in Online Support.

Happy Spring! Time for a Little Spring Cleaning and Basketball!

Submitted by Cheryl Otstott
March 22nd, 2013

 

So did you have a great Vernal Equinox on Wednesday?  I know many of you are still dealing with cold and snow but it is spring.  So let’s do a little Spring Cleaning.  This is a good time to acquaint yourself with or remind yourself of the Maintenance procedures for your machine.  You can prevent problems and image issues by regularly cleaning the parts of the machine you can, everything from the platen glass to the laser lens and many things in between. 

If you navigate over to the support page for your machine on the right hand side you will see a “How To” heading.  Within the “How To” heading you will find “Perform Machine Maintenance” .  These headings and the “Perform Machine Maintenance” selection are found on all the machine support pages from the iGens to the Phasers to the WorkCentres, all have components and areas that you can clean yourself and stave off problems and issues with your machine.  So please give your machine a good cleaning. 

Also remember your Xerox product is great for printing out your basketball brackets for March Madness, if you are so inclined.  Our printers have the landscape option so you can get those brackets on one page most of the time.  If you need help setting up landscape printing just go to the support page for your machine and search  for “landscape”.   Go (Insert Team of your choice)!!!  Since there are no Texas teams I have to find a new team to cheer for, any suggestions? 

Happy Spring and Happy Basketball watching!!!