December 3rd, 2013
The Xerox Customer Support Forum has added a couple of new helpful features. One feature is the Recommended Content block. The Recommended Content block displays at the bottom of posts. The recommendations are other posts that contain similar information to the post at which you are looking. This will give you other options for possible answers to questions or issues you are having with your machine or application. We hope you will consider clicking on and reading the other related posts to see if you can find additional useful information. This feature combined with the forum search should help you to find information about your issue if it already exists on the forum.
The other new feature is the suggestions that will display as you enter the subject for your post. You will see displayed posts similar to the title that you are typing in to the subject field. If you do not want to see the suggestions you can turn off the feature by selecting Turn Off Suggestions in the lower right corner of the drop down box that displays. This feature could find you an answer before you even start to post your message. How is that for efficient?! Try out these new features and see if they simplify your Xerox Customer Support forum experience.
Remember that there is also a section on the right that highlights the latest solutions titled New Solutions. There is a link in this section called Find More Solutions that will expand to show you a list of accepted solutions. This section is another good source of solutions for issues on the forum.
Take a look at these features as you look for solutions on the Xerox Customer Support Forum. If you don’t find the information you need through these features then please post your issue and see if someone has the answer you need.
November 28th, 2013
Here in the United States it is Thanksgiving. It is time for family, friends, food, football and shopping. We at Xerox Support wish you and yours a Happy Thanksgiving and hope that you have a great time however you choose to celebrate the holiday. Enjoy the down time and take a little time to remember the things you have to be thankful for.
I am thankful for many things, including being thankful for working for Xerox, a company that cares about the community and the planet.
I am thankful to be doing a job I enjoy and I am thankful that you, our customers, continue to read our blog. Enjoy your holiday and we will see you here again next week.
November 26th, 2013
The holidays have crept up on us again!! I don’t know about you but I find it hard to believe this week is Thanksgiving and Hanukkah. Yes, Hanukkah starts tomorrow on the night before Thanksgiving this year. It is a rare occurrence, you can learn more about the anomaly on many different online sites. I enjoyed the explanation and information on the Chabad.org Hanukkah site. Since Thanksgiving is so late this year it is then just a short time till Christmas, Kwanza and the New Year. Just in time for all your holiday needs there are some new templates to print out. We have everything from Thanksgiving cards and place cards to wrapping paper, yes wrapping paper, gift tags and seasonal greeting cards.
Just navigate over to the Template library to find all these great templates and printouts. The new 2014 calendars are also available. The calendars can make a great gift for your clients and customers and features beautiful sunsets for 2014. All of these templates can be printed on your Xerox printer or multifunction device. The greeting cards can even be customized. I think I will be using one of the many designs for my holiday cards this year. You get a great design but no glitter ( I guess you could glitter them if you like), they are less expensive than those boxed cards and I can personalize the message for each person.
You can’t beat the gift tags. You know those are just going to be thrown out with all the wrapping so why not just print out your own. Cute designs and again less expensive. So peruse the template site and see which holiday items will work for you and check out all the business and education templates as well. The template library is a wonderful source of documents for all types of business, education and holiday applications.
November 22nd, 2013
Have you ever had a message come up on your machine and you do what it says but the message just won’t go away? It happens sometime and though I would love to be able to tell you exactly why it happens it will remain one of those mysteries like why do you press harder on remote-control buttons when you know the battery is dead? But those messages happen so what to do. Well first if the message is telling you to do something like empty the waste tray, try doing it again. If it is a message about a tray, cover or door make sure it is closed all the way. Some messages have you do things that have something to do with sensors on the machine and sometimes those sensors need a few seconds to reset. For instance in the case of the Empty Waste Tray message the waste tray has to be out of the machine for at least 5 seconds before it is returned to the machine so that the message will clear. Sometimes we just do things too quickly so slow down, count 1 hippopotamus, 2 hippopotamus, etc. and then see if the message clears.
You can look for other resolutions by going to the Support page for your machine and typing in the message as it appears on the display or report. Follow the directions in the solution and see if that helps. Depending on the message you may be asked to turn off the machine. Again slow and patient, turn the machine off and wait 30 seconds to as much as 2 minutes may be required depending on the machine. So you can count 1 hippopotamus, 2 hippopotamus, etc. and no cheating by just saying 1 hippo, 2 hippo, etc., that will not work. For the longer wait times try singing your favorite song or close your eyes and take a mini vacation in your mind, then power on the machine.
You can also go to the Customer Forum and search for the message or post a question about a message there and someone might have a great answer for you. If the pesky message still will not go away then you will need to call for support. When you call support make sure you have your serial number and the exact message. The exact message is important, telling the support person it says something about the paper tray will not help us help you. We need to know the exact message to give you the best support possible.
So I hope you never get one of those messages that will not go away but if you do you at least know where to start and what to do.
November 19th, 2013
Mavericks OS 10.9 has been released. Drivers for this new operating system are becoming available for the Xerox printers and multifunction devices. A new matrix showing the availability has been posted. Some of the new drivers are already posted on the Drivers and Download sites for the machines. Additional drivers will be added as they become available.
Scan drivers and Fax driver updates will be delayed till after the first of the year on few of our products. The matrix outlines these details in the Additional Information column of the matrix. Please make sure to the read the release notes include with most drivers for additional information.
A little trivia, the release of Mac OS 10.9 begins a change in the naming scheme from the use of big cats to names based on places in California. Mavericks is a surfing location in northern California just north of the town of Half Moon Bay, CA. Mavericks is a winter destination for some of the world’s best big wave surfers.
Okay out of the water and back to the business at hand. Please consult the compatibility matrix for information on the availability of a Mavericks OS 10.9 driver for the Xerox device you are using. If you are unable to find the information you require please consider posting your question to the Customer Support Forum or contact your local support centre.
November 12th, 2013
Does your Xerox multifunction device or printer squawk or beep? Does the sound bother you or your coworkers? These tones can be adjusted on many of our machines. The audio tones can be turned off or the volume can be increased or decreased. The setting is found on the machine itself in the machines status or tools area, depending on the machine you are using.
To change the tones settings on most of the machines you will need to log in as the System Administrator to make the changes. You can search the Online Support page for your machine for how to log in as the System Administrator. Simply search on “login” or “System Administrator” to find the instructions and the default username and password for your machine.
Some of the machines have settings for individual types of tones, for instance the Fault tones or Selection tones. Other machines have an adjustment for the overall audio tone. The settings include off which means no tone will be emitted. Or you can adjust the volume from high, medium or low. On other machines you can choose between loud, normal or soft. The tones can be helpful to let you know when jobs are completed or when there is a problem at the machine so consider your choices carefully depending on the environment in which the machine operates.
The new audio settings will remain in effect until you change them or until your machine is reset, for instance after a service call you may notice that the tones are heard again depending on what the technician needed to do to service your machine.
If you do not find a case and solution for changing the audio tones on your machine then you may need to have a technician come out to adjust or disable the tones. Don’t let those tones bother you or others they can be adjusted to make your environment quieter.
November 8th, 2013
How many of you work a “normal” 8-5 day? Is 8-5 really still the norm? I don’t know about you but I have a different schedule and with today’s fast paced world, many businesses have extended hours and some may even be open 24 hours a day. So what if you need service on something? Wouldn’t it be nice if you could get service on your time and not just between 8-5? Well that brings me to Xerox XTend Service. XTend Service allows you to customize your service agreement to better meet your needs. You can add none standard times or even 24 hour service. The Xerox XTend Service agreement is available in addition to your Full Service Maintenance Agreement.
You decide when you need us and we will try to make it happen. Need service available on a holiday we can do that. The XTend Service is a way to increase convenience and uptime for your products during those times that do not fit into the 8-5 box. The XTend Service offerings are backed by our Xerox Service Team. To find out more information on these service options read the brochure, call your local Xerox Sales or Service representative or visit the Xerox Support page. Xerox XTend Service is just one more way Xerox is working to meet the needs of you, our customers, because we understand that 8-5 is not the norm anymore.