Serial Number – Do You Know Yours?

Do you know the serial number of your Xerox Printer or Multifunction device? If you are calling in or e-mailing in for support or requesting service you will need the serial number of your machine. There are many occasions on which you may be asked for the machine serial number.

The serial number is the way we keep track of many things about your account and machine. Serial numbers are composed of letters and numbers. The serial number of your machine is easy to find and there are several places that you can find the serial number. Watch this video about how to find the serial number on the WorkCentre 7500 family to get an idea about what we are looking for.

The serial number is on the configuration or settings report of your machine. That report is a good thing to have on hand when you call in because it offers so many details about the settings of your machine. To find out how to print out the configuration or setting report please go to the support page for your machine and search on “configuration or settings report”.

You can also find the serial number on the display of the machine and on a plate or sticker inside or on the back of the machine. Again to find these locations of the serial number please go to the support page for the machine and then search on “Serial Number”. The solution will walk you through finding the serial number on your machine. The serial number is also found on the first screen of the CentreWare Internet Services (CWIS). You might find it helpful to keep a file of the configuration reports for your machines or a list of the serial numbers so that you will have them when you need them. Before you call for anything concerning your printer or multifunction device please try to have your serial number handy, it will make things go smoother and help us to help you.
EXAMPLES OF SERIAL NUMBER LOCATIONS

serial number, xerox, printer, multifunction

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12 Comments

  1. Terris Brown October 18, 2016 - Reply

    need help with my Xerox copycentre c123 , it works but I can’t get it to work with my computer

    • Cheryl Otstott October 26, 2016 - Reply

      Hi Terris,
      Thank you for reading the blog. If you have just the CopyCentre it may not have connecting and printing capabilities. If you do have print capabilities please see the run through all the solutions for will not print. If these solutions do not help please consider contacting your local support centre.
      Thanks,
      CherylO-Xerox

  2. Terris Brown October 18, 2016 - Reply

    I can be reached by phone also (number removed for privacy) need help with a Xerox copycentre c123 .

    • Cheryl Otstott October 26, 2016 - Reply

      Hi Terris,
      Please see the answer to your original comment.

  3. ozun ilie iuli October 23, 2016 - Reply

    multifunctionala 3025BI inprima sters

    • Cheryl Otstott October 27, 2016 - Reply

      Hi Ozun,
      Thank you for reading the blog. I am sorry but i do not understand what you are asking. Please consider contacting the local support in your area.
      Thanks,
      CherylO-Xerox

  4. Dale Rowland October 31, 2016 - Reply

    I have IMAC with Sierra & I need driver for 6505 Workcentre Serial Number xxxx.

    Please advise

    • Cheryl Otstott November 8, 2016 - Reply

      Hi Dale,
      Thank you for reading the At Your Service blog. Please take a look at the compatibility document for macOS Sierra 10.12. Looks like the driver has not been released yet. Please continue to check back for more information or contact your local support centre.
      Thanks,
      CherylO-Xerox

  5. trish January 30, 2018 - Reply

    thank you for your blog. Is the serial number listed in CWIS entered by the installer or is it populated by the firmware. Trying to determine the likelihood of the CWIS showing the wrong serial number without physically comparing to the manufacturer’s plate. Printer is in remote site and can’t ask anyone onsite.
    thanks for your blogs.

    • Cheryl Otstott February 8, 2018 - Reply

      Hi Trish,
      Thank you for reading the At Your Service blog. The serial number on the CWIS is populated from the machine itself and should reflect the serial number on the serial number plate on the machine.
      For additional assistance please consider contacting your local support centre
      Thanks,
      CherylO-Xerox

  6. Fasiha Kamran February 6, 2018 - Reply

    I want to know 8 digit code against serial number of xerox 5845 machine. That 8 code renews after every 24 hours. How can i get that 8 digit code.

    • Cheryl Otstott February 12, 2018 - Reply

      Hi Fasiha,
      Thank you for reading the At Your Service blog. I am not familiar with the 8 digit code you are referring to. Please contact your local support centre for further information.
      Thanks,
      CherylO-Xerox

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