Yes, Xerox Has Online Support
Seriously?!? It makes me crazy to find out that many people still do not know that Xerox has Online support for our full line of printers and multifunction devices. It is an amazing resource that is a simple click away. There is so much information on the support sites. The information is free to you and available 24 hours a day 365 or 366 days a year (leap year this year). You can explore the information at your leisure or find an answer when you are in a panic.
There are 3 or 4 tabs of available information on the support page for each product. The first tab is support which has a search so that you can find the answers you need. There are how tos and troubleshooting information included. There are also frequently asked questions (FAQs) on the support tab.
The next tab is the Drivers and Downloads. This tab has all the most current drivers, firmware, software and patches (if required) for your machine. The next tab is documentation. This tab has all the manuals and installation documents for the machine and its components.
The fourth tab that may or not be available depending on your machine is videos. This will be instructional and troubleshooting videos for your machine. The videos are available on the United States site and are only in English. There may be some videos available on other country sites if they do not involve verbal instructions. The videos are approximately 2 minutes in length.
That is a lot of information at your fingertips to help you operate and use your machine efficiently. Please take a moment to look at and bookmark the support pages for the products you have, use or manage. The pages will help you out.