Xerox CentreWare Internet Services: What if it Won’t Display?
We have this awesome feature, CentreWare Internet Services (CWIS), on most of our multifunction printers (MFP) and printers but I have found out that some of you are having trouble accessing the Xerox CentreWare Internet Services (CWIS). At Your Service Blog introduced you to the CWIS feature in a previous article. Just to review, the CentreWare Internet Services uses an embedded HTTP server on the multifunction printer or printer to allow for communication between an internet browser and the printer. This HTTP server provides access to advanced services for the installation, configuration, and management of the printer. The CWIS also allows you to check the status of the machine and for any errors without having to go to the machine. Users of the CWIS can also check the remaining volume of consumables and the paper loaded in the printer. To access CWIS simply open up a web browser of your choice, Internet Explorer, FireFox, Netscape or any other browser and enter the IP address of the printer in the Address field and press Enter / Return.
If you are unable to access the CentreWare Internet Services from a computer on the network there are a few things we can check. Printers must be connected to the network and have a unique IP address. The CWIS is not available on a printer or MFP that is connected locally via USB. Use the configuration or settings page to obtain the IP address of the machine and try to ping the machine.
To ping a machine please consult the online solution for how to ping the machine. The ping case and solution is a part of the online support for any networked multifunction printer or printer. If the ping test is successful make sure that the HTTP protocol is enabled on the printer. Consult the configuration or settings page to see if the HTTP protocol is enabled. If the HTTP protocol is disabled the CWIS window will not display. To find out how to enable the HTTP protocol on your machine please go to the support page for your machine and search on http.
If the ping test is successful and HTTP is enabled and you still cannot access the Centreware Internet Services you might want to try a different browser or different computer on the same network. If that still does not resolve the issue try disconnecting the network cable and perform a software reset or a power off / power on of the Xerox printer. Again please consult the support page for your printer to find out if and how you can perform a software reset and how to power off and on your printer. After the printer completes the cycle reconnect the network cable and try to access CentreWare Internet Services again. Now on the off chance that none of this worked you will need to contact support for further help in resolving the issue.
I have included a video from the Phaser 4510 that is a quick overview of some of the things you can do with the CentreWare Internet Services. The CWIS is similar in all of our machines but many more features are available than are covered in this short video. Just click on the screen shot below to launch the video.
We hope this has cleared up any issues you may have had with CWIS. If you still have questions please contact us at support or head over to the user community and ask other users what they have experienced.